Twitter combines teams that work on spam bots and toxic content

Twitter is combining teams that work on reducing toxic content and spam bots, amid accusations from a former executive that the company failed to do either job well, Reuters news report said.
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The US-based social media company will combine its health experience team, which works on reducing misinformation and harmful content, with the Twitter service team, which is responsible for reviewing profiles that users report and taking down spam accounts, into a new group called Health Products and Services (HPS).

The new group will be led by Ella Irwin, vice president of product for health and Twitter service, who joined the company in June.

“We need teams to focus on specific problems, working together as one team and no longer operating in silos,” Ella Irwin wrote in the email to staff.

The creation of the HPS team takes on greater significance as the company is challenged on multiple fronts. A former security chief and well-regarded hacker, Peiter Mudge Zatko, has accused the company of misleading federal regulators about its defenses against hackers and spam accounts.

It is battling Tesla’s chief executive, Elon Musk, in court as the world’s richest man attempts to walk away from a $44 billion deal to buy the company, accusing Twitter of withholding information on how it calculates spam accounts.

Twitter on Tuesday said Zatko’s allegations were aimed at capturing attention and inflicting harm on the company, and it has said it stands by its disclosures on spam and bot accounts.

“The reorganization of the toxic content and spam teams reflects our commitment to prioritize, and focus our teams in pursuit of our goals,” a Twitter spokesperson said on Tuesday.

The move also comes as employees have left Twitter amid the months-long chaos with Musk. High-ranking executives including Kayvon Beykpour and Bruce Falck, who oversaw consumer product and revenue, have departed the company in recent months.