Microsoft inks deal with United Technologies to assist in digital transformation

Microsoft digital transformationBusiness technology major Microsoft announced its deal with United Technologies to assist in digital transformation.

United Technologies (UTC), based in Farmington, Connecticut, provides technology systems and services to the building and aerospace industries, will use Microsoft Dynamics 365 and Azure to empower employees with the digital tools and information to support customer interactions for faster, better and more personalized service.

“Through digital transformation, we are raising the bar on our capabilities to predict, prevent and respond to our customers’ needs. Collaborating with Microsoft, and leveraging its intelligent cloud, we are changing how we define the customer experience,” said Vince Campisi, chief digital officer and CIO at UTC.

UTC, through its digital transformation, aims to offer digital tools and capabilities to work in new and different ways at market speed. UTC is connecting data, people and products securely to optimize its sales, customer care and field service operations.

Otis will use Dynamics 365 CRM to empower service technicians and sales teams with a holistic view of the customer relationship and real-time equipment health data to enable predictive maintenance, dynamic field dispatching and a more seamless customer experience.

Pratt & Whitney is using Azure and Dynamics for cloud-based field service, sales and marketing solutions to deliver a superior customer experience.

UTC Aerospace Systems is building solutions on Azure for predictive maintenance of aircraft systems, to better ensure the reliability, safety and cost-efficiency for customers.

UTC Climate, Controls & Security (CCS) will use Azure cloud platform for its connected facilities initiative, aimed at helping customers of Carrier heating, ventilating and air conditioning systems, as well as other CCS products, optimize comfort, efficiency, fire safety, security and more.

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