Cognizant leads KeyBank’s IT revamp to offer digital banking experience


Cognizant redesigned KeyBank’s IT infrastructure to make it competitive in a changing business landscape, and strengthened their more than decade-long relationship.

The IT service provider re-engineered the bank’s core systems, applications, business processes and customer interfaces using Oracle Banking Platform.

KeyBank, the principal subsidiary of KeyCorp, is the 13th largest bank in the U.S, with operations in 32 markets, approximately 3 million customers and more than 400,000 daily digital banking transactions.

With this IT makeover, KeyBank wanted to simplify transactions and enable easy access to personalized financial wellness tools and resources.

“We build enduring relationships with our customers by improving their financial wellness through ease, value and expertise in every interaction,” said Amy G. Brady, Chief Information Officer at KeyCorp.

“Cognizant worked with our team to navigate the shift by redesigning and reengineering our platforms and processes to make the experience of banking with us from anywhere simple, modern and more secure.”

Prasad Chintamaneni, President, Global Industries and Consulting at Cognizant noted that regional banks are adapting and scaling their infrastructures to provide the digital banking experience and capabilities customers are demanding.

“Cognizant placed human relationship management at the center of KeyBank’s online and mobile banking processes.  By completely reimagining their technology and processes around this we were able to help ensure that their customers have an improved personalized online experience while spending less time on daily banking chores,” he added.


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