Park Inn by Radisson deploys voice assistant technology from Amazon

Park Inn by Radisson IP Extension has deployed Amazon’s AI-powered Echo Dot devices tolaunch its voice assistant-enabled smart hotel rooms.

The hotel chain features the world’s first hotel rooms to have automation of service requests and virtual control of TV and lighting fixtures.

Six of the property’s studio rooms have deployed Amazon’s AI-powered Echo Dot devices enabling guests to control light settings, music played in the room, and even the television with simple voice commands. Hotel guests can request for services such as room cleaning, wake-up calls, laundry, in-room dining, and room check-out by merely speaking to the smart device.

Hotel guests can manage basic room functions and service requests with a tap of their personal mobile phones; without downloading any apps. Park inn by Radisson IP Extension, New Delhi is the first property in the world to provide this app-free solution, with Web RTC technology.

“Internet of Things (IoT) and voice-enabled technologies are the future and we are excited to pioneer these comprehensive and intuitive smart hotel room features in India. With the voice-activated in-room solutions we expect a 50 percent improvement in housekeeping efficiencies; ensuring speedier completion of service requests,” said Saurav Dutta, general manager, Park Inn by Radisson IP Extension.

Once checked-in, guests can use their mobile devices to play videos and listen to music, such as Amazon Prime Video, Netflix, and YouTube; beamed onto the TV set. The guests’ mobile can also be used as a remote control for the television and set-top box. Their smartphones can double as a keyboard and mouse, turning the TV screen into a computer interface.

The studio rooms integrated with this new technology have been configured by Kamakshi Clouds, a Bangalore based software firm.

“Almost every industry is on the cusp of an Artificial Intelligence (AI) revolution, with a promise of improved efficiencies. Web RTC, used to power the smart rooms at Park Inn by Radisson IP Extension, is a highly disruptive technology that allows guests to turn on/off lights  & the TV with just one tap,” said MA Kannan, director, Kamakshi Clouds.

The hotel plans to expand the AI services, to other rooms, after review of guest preferences in the days to come.

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