Five9 expands in Europe with two data centres, relocates Russian staff

Five9, the U.S. call centre software firm, will be expanding in Europe by setting up two data centres and relocating its employees in Russia to Portugal.
Five9 for contact center softwareFive9’s data centres will be in Frankfurt and Amsterdam, and serve customers in Europe, the Middle East, and Africa.

The data centers serve Five9 customers in the European Union (EU), Europe, the Middle East, and Africa, supporting the company’s international growth and the desire for European customers to maintain data residency.

“The Frankfurt and Amsterdam data centers will help Five9 continue delivering the latest contact center and customer experience innovations to both European customers and multinational companies with a presence in both the US and EMEA,” said Panos Kozanian, Five9 EVP of Cloud Operations.

“Around 10 percent of our revenue today comes from Europe … we are looking to at least double our European contribution in the near term,” CEO Rowan Trollope told Reuters.

Shareholders of Five9, whose call centre software is used by more than 2,000 companies, in October turned down a merger with Zoom after it refused to add cash to its bid, relying solely on stock as payment.

Five9 has also offered to relocate its 176 employees in Russia to Portugal where it is opening a development site.

“The office in Russia is closing on June 10,” Trollope said. “We have offered to relocate our employees, and we don’t know what percentage of them will go, but it could be like 100 of them or so.”

Trollope expects its centre in Portugal to employ around 300 to 400 people.