Cyxtera selects CareAR to better data center service experience

CareAR, a Xerox company, has been selected by Cyxtera, a data center colocation and interconnection services company, to deliver a smarter data center service experience.
CyxteraCyxtera will use CareAR’s augmented reality (AR) Service Experience Management (SXM) platform and Cyxtera’s Remote Hands with Visual Assist on-site support.

Cyxtera’s Remote Hands with Visual Assist provides scheduled or on-demand support for its customer environments within Cyxtera’s data centers. CareAR’s SXM platform consists of its CareAR Assist, Instruct and Insight applications that provide real-time visual guidance and self-guided interactive instructions through desktop, mobile, and smart glasses.

The solution is launching in a number of Cyxtera’s data centers in cities including New York / New Jersey, London, Dallas / Fort Worth, Northern Virginia, Chicago and Silicon Valley.