CyrusOne launches service advantage platform to improve efficiency

Infotech lead America: CyrusOne’s recently launched CyrusOne Service Advantage program unifies CyrusOne’s global organization behind a single IT service management (ITSM) platform that enables anytime, anywhere management of employee and equipment resources and services.

Customer requests for assistance and services will be routed the appropriate internal teams via CyrusOne Service Advantage portal. CyrusOne employees will be able to use the service to request the IT department for assistance and for other functions.

The online portal aims to improve efficiency and improve customer relationships. The Service Advantage simplifies CyrusOne’s back office operations, including architecture for incident and change management workflows.

CyrusOne has teamed up with BMC Software to commission the software as a service (SaaS) version of its Remedy-on-Demand platform, which was introduced globally earlier this year.

CyrusOne provides enterprise data center colocation, engineering facilities with the highest power redundancy (2N architecture) and power-density infrastructure required to deliver excellent availability.

In March, the company launched a statewide Internet Exchange (IX) – CyrusOne Texas IX which connects all major sites in Austin, Dallas, Houston, and San Antonio.

The CyrusOne Texas IX enables customers to connect to their own enterprise-owned facilities and to third-party facilities within a metro and city-to-city. It seamlessly engages the full ecosystem of business partners, content providers, networks, carriers, Internet service providers, and Ethernet buyers and sellers.

CyrusOne has designed 24 carrier-neutral colocation facilities across the United States, Europe, and Asia that give customers the flexibility and scale to perfectly match their specific growth needs.

Nine of the global Fortune 20 companies and more than 100 of the Fortune 1000 companies are CyrusOne’s customers.

Earlier this year, CyrusOne commissioned 36,000 square feet of Phoenix Data Center. The site delivers industry-leading energy optimization with 110 megawatts of power capacity delivered from a substation and just-in-time inventory to meet customer demand.

CyrusOne went public in January and reported revenue of $58 million for the fourth quarter, up 21 percent year over year.


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