With more than 100,000 employees in diverse locations worldwide, electronic security and fire protection specialist Tyco Fire and Security faced a challenge of getting employees to communicate efficiently.
Many of the company’s employees were based in several offices throughout different states and across different time zones. This made it difficult for the various teams to discuss internal presentations, which hampered business collaboration and strategy planning.
As costs spiraled with employees taking flights internally for routine meetings, Tyco Fire and Security India decided they needed a technology solution in 2009. The company was able to find a conferencing solution from Arkadin, which cut down on travel and mobile phone costs by a significant 20 percent. The web and audio conferencing solution also boosted productivity as employees saved time by travelling less.
“The main aims of this IT project were to lower costs and increase efficiency. Arkadin Anytime and Arkadin Anywhere helped us achieve these objectives,” said Srikanth Mattipalli, IT director for Tyco Fire and Security India.
Other benefits include convenience as the software could be used 24 hours a day, 365 days a year. There is also an audit trail of the meetings that were logged into the system, giving management total visibility on the communications within the company.
Tyco Fire and Security India evaluated two other conferencing solutions providers, and after thorough discussion and serious evaluation, decided to go with Arkadin.
The chief reasons were that the solution was accessible anywhere and anytime, and it had flexible service options compared to other vendors.
Another solution from a global conference provider was considered but did not offer the flexibility that Arkadin provided.
“Tyco Fire and Security India has been using Arkadin’s Anytime solution for the last two years. We are very pleased with the quality of service and account management, which we felt stood out from the rest,” Srikanth added.
Tyco Fire and Security India has many employees working in different parts ofIndiaand the world. To save on travel costs and get their staff to collaborate more effectively, a conferencing solution was needed.
Benefits
– A cost effective conferencing solution that saved 20 percent of travel costs
– A flexible and convenient platform that is available 24/7, 365 days a year
– Tyco’s management had total visibility on the communications throughout the company as all meetings were recorded
– Solution boosted productivity as employees saved time by travelling less
– Solutions Used Arkadin Anytime, Arkadin Anywhere and Cisco WebEx
“Our account manager is outstanding. She is available as necessary and always provides a solution to fit Tyco’s needs – not just as a salesperson to sell Arkadin’s products. Ever since Tyco Fire and Security India started using conferencing solutions, collaboration has increased within the company. They now use it as an everyday tool to communicate, for presentations, meetings and training sessions. It sets an example for the rest of the organization. Travel costs had to be reduced, but communication does not have to suffer,” Srikanth added.
The main aims of this IT project were to lower costs and increase efficiency. Arkadin Anytime helped Tyco Fire and Security India achieve these objectives.
