TeamViewer, a provider of remote connectivity and workplace solutions, announced a new partnership with Google Cloud to deliver its augmented reality (AR) solutions on Google Glass.
TeamViewer and Google Cloud are co-developing and co-marketing enterprise AR solutions built on Google Cloud to serve customer needs.
The proposed partnership between TeamViewer and Google Cloud will modernize retail and e-commerce processes through improved in-store order picking.
The first jointly developed solution Assisted Order Picking is a hands-free order picking application that leverages Google Glass Enterprise Edition 2 smart glasses equipped with TeamViewer’s vision picking software from its Frontline suite, focusing on improving omnichannel fulfillment for grocery stores and retailers.
Carrie Tharp, VP Retail & Consumer at Google Cloud, said: “Shopping behavior has dramatically changed, especially in the current pandemic, and retailers are having to hire new associates while rethinking their picking and fulfillment processes.”
“We are now developing solutions to improve both the front and back-end of retail operations as a first step. We are looking to apply this same technology stack to improve manufacturing, field service and supply chain processes within other industries,” Alfredo Patron, executive vice president of business development at TeamViewer, said.
Connected to a retailers’ or grocers’ order fulfillment systems to update inventory in real-time, associates receive the information they need to fulfill the orders within the display of Google Glass.
This heads-up display capability enables associates to use both hands to locate and pick the correct items, improving pick rates anywhere from 15-40 percent. It provides new data insights to retailers servicing the increasing demand from customers for buy-online and pick-up in store (BOPIS) and same-day delivery options.
