Salesforce introduced Service Cloud Lightning Snap-ins, designed to help companies provide connected, personalized service across any device.
With the launch of Service Cloud Lightning Snap-ins, Salesforce brings cases, knowledge, live chat and SOS to the web, and is expanding SOS on mobile to include two-way video call support.
The Cloud Lightning Snap-ins services include Unified Snap-in SDK for Web, which helps customers to deploy Cases, Chat, Knowledge and SOS.
Further, it is available with new iOS and Android Unified Snap-in SDKs for mobile, Salesforce SOS with Two-Way Video, which will let a customer and customer service agent see each other using the camera on a smartphone.
“In today’s rapidly evolving service landscape, companies can turn to Service Cloud Lightning Snap-ins to ensure they are providing a modern, omnichannel service experience that harnesses the very latest technology has to offer,” said Mike Milburn, GM and SVP of Service Cloud, Salesforce.
Service Cloud Lightning Snap-ins user Martijn van der Zee, Marketing Director, Suitsupply, said services like SOS allow stylists to provide personal experience – in a digital channel.
Another user, STANLEY Healthcare, said Service Cloud Lightning Snap-ins will enable it to better support users at hospitals and senior living communities, and also to better connect with the caregivers when they need it and at the place where they need help.
Pricing and Availability
According to Salesforce, Service Cloud Lightning is generally available now and editions start at $75 per user, per month.
Service Cloud Lightning Mobile and Web Snap-in SDKs are expected to be generally available in June 2016.
Service Cloud Lightning Cases are expected to be generally available for iOS in June 2016, and will be forthcoming for Android and web.
Service Cloud Lightning Live Agent Chat is expected to be available in pilot in June 2016 for web and will be forthcoming for iOS and Android. Live Agent is $75 per user, per month for users with a Service Cloud Lightning Enterprise license or greater.
Service Cloud Lightning Knowledge for iOS is expected to be generally available in June 2016 and will be forthcoming for available for Android and web. Knowledge is $75 per user, per month for users with a Service Cloud Lightning Enterprise license or greater.
Salesforce SOS, now with two-way video functionality, is generally available now for iOS and Android and will be forthcoming for web. SOS starts at $150 per user, per month for users with a Service Cloud Lightning Enterprise license or greater.