Oracle’s OPERA Cloud property management system

Oracle revealed that it has seen a 300 percent increase in hotel customers using OPERA Cloud property management system (PMS) to improve operations and guest experiences.
ICT in hospitality industryAccor, Banff Park Lodge, Fontenille, The Great Southern Hotel, Jumeirah, Predator Ridge, and Wyndham Hotels and Resorts account for an additional 27,000 hotel rooms across properties in 28 countries, said Oracle.

Oracle Hospitality unveiled OPERA Cloud features, including the OPERA Cloud Digital Assistant chatbot, OPERA Cloud for Casino, and streaming functionality in the Oracle Hospitality Integration Platform (OHIP).

Predator Ridge is using OPERA Cloud.

“OPERA Cloud will eliminate manual work with features such as an information portal for homeowners renting their properties, enabling us to look at options like remote work to navigate the labor shortage,” said Claus Larsen, Director of Accommodations, Predator Ridge Resort.

“The cloud became that essential platform to quickly add-in critical capabilities, such as contactless payment and check-in and keyless room entry – and the industry is never looking back,” Alex Alt, senior vice president and general manager, Oracle Hospitality, said.

OPERA Cloud Digital Assistant is a new chatbot that provides users with an easy way to accomplish tasks through natural language conversations via a keyboard or microphone with speech or text. The Digital Assistant is skilled to assist with specific tasks such as house status, rooms management, and reservations.

OPERA Cloud for Casino provides key functionality that is critical to casino operations, including fiscal and legal compliance capabilities and language and currency support for more than 200 countries. As operators only pay for the services they need, the platform is ideal for properties of all sizes.

Oracle Hospitality Integration Platform (OHIP) centralizes, consolidates, and streamlines data and processes across hotel operations into a single and unified platform. Free to OPERA Cloud customers, it enables hoteliers to ‘plug-in’ applications from the Oracle Cloud Marketplace and third-party application providers in a matter of days or weeks.

Since the platform debuted in late 2020, more than 300 partners and numerous customers are actively building integrations with OPERA Cloud’s more than 3000 REST APIs, the largest library in the hospitality industry. Many of these integrations proved essential in navigating the requirements of the pandemic, such as increasing the use of contactless services.