Oracle announced the launch of an end-to-end financially backed cloud warranty for Infrastructure-as-a-Service (IaaS).
The new warranty builds on the recently announced 99.995 percent availability guarantee for Oracle Autonomous Database.
With these SLAs, Oracle now becomes the only cloud infrastructure provider offering guaranteed service levels across performance, manageability, and availability: the three key characteristics defining how enterprises measure cloud infrastructure providers.
“No cloud provider in the world can match what Oracle guarantees,” said Thomas Kurian, president of Product Development, Oracle. “Our competitors offer narrow commitments and countless exclusion in fine print while Oracle’s SLAs deliver an industry first: guaranteed performance, manageability and availability in the cloud.”
“Customers expect service level commitments for uptime to mean that their applications are not only available, but manageable and performing as expected, regardless of where that application may be located,” said Al Gillen, GVP, Software Development and Open Source, IDC.
Gillen acknowledged the commitment from Oracle saying that many existing cloud SLAs don’t make a broad commitment like this. “Oracle’s revised SLAs provide customers the guarantees they need to allow them to run mission-critical enterprise applications in cloud environments with confidence.”
Under terms of the new performance SLA, Oracle Cloud Infrastructure guarantees it will deliver more than 90 percent of published performance every day in a given month. If it falls below that level for even as few as 44 minutes a month, customers may claim service credits according to Oracle’s terms of service.
By contrast, other vendors offer no guarantees around performance. Their cloud resources can be delivering 1 percent of published performance targets, and the customer must continue to pay full price for the degraded services, Oracle said.
