New cloud contact center solution from NEC

NEC Corporation of America (NEC) has launched cloud contact center solution with feature rich NEC’s UNIVERSE Cloud Services Contact Center.

The new cloud based contact center solution provides a rich suite of advanced features beyond the usual benefits inherent in cloud that make it such a compelling alternative to premise based contact centers.

Company said the new suite also delivers multi media contact center environment with carrier grade, mission critical performance.

NEC’s cloud based contact center module integrates seamlessly to any NEC platform from premise through hybrid or a total cloud solution.

The suite also includes multi-channel Automatic Call Distribution (ACD). Interactive Voice Response (IVR), predictive outbound dialing, multimedia recording, real-time monitoring and analytics, historical reporting, and advanced integration capabilities.


“Cloud based solutions have grown at a rapid rate over the past several years for a host of reasons but foremost is that companies don’t have the resources and technical expertise to operate/maintain an on-premises solution, or want the continual expense of upgrading both hardware and applications,” said Jay Krauser, NEC’s director of business development, cloud services.

Few days ago, NEC launched NEC ExpressCluster Replicator Essential for Windows solution on Amazon Web Services (AWS) marketplace.

Last year in November, NEC signed a MOU with Texas State University to conduct collaborative research and development to improve social infrastructure operation and management, such as water conversation and resource management.

NEC launched PF6800 TAP SDN appliance, in October last year, to provide automated aggregation of telephony packet flows on a network using an Open Network fabric.

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