Microsoft announced a seven-year cloud partnership with Bharat Petroleum Corporation (BPCL) to help the oil and gas company accelerate the modernisation of its tech architecture to enhance customer experience.
The Cloud deal will enable Microsoft India to provide infrastructure as a service (IAAS), platform as a service (PAAS), network and security services to fuel BPCL’s cloud transformation.
“Through our cloud-based digital transformation project, we are focused to build innovative and customer friendly solutions which are increasingly interconnected, smart, always available and provide a single window of BPCL services to customers seamlessly,” said Rahul Tandon, Chief General Manager (Project Anubhav), BPCL.
The partnership will create a digital customer experience for BPCL customers through Ufill — a fuelling solution powered by Microsoft Azure.
BPCL is building a conversational AI platform – a chatbot called Urja to provide access to anytime, anywhere customer support across platforms.
BPCL’s digital centre called IRIS will remotely monitor thousands of sensors, integrating across more than 19,000 fuel stations, retail terminals, bottling plants, consumer pumps, RDI (railway diesel installations) and VTS (vehicle tracking system), enabled by IoT-powered supply chains with Microsoft Azure.
“Bringing together BPCL’s operational expertise with Microsoft’s cloud and AI capabilities, our partnership will help fortify BPCL’s business operations with trust and security at the core,” said Anant Maheshwari, President, Microsoft India.
Microsoft has over 60 cloud regions across the globe with Azure available in 140 countries.