Enterprise IT vendor IBM will build a cloud platform to assist the Anti-Corruption and Civil Rights Commission (ACRC) in South Korea to streamline operations and consolidate public service phone numbers into one call center.
The new open-source system, which will include a hybrid cloud, will provide the backbone for ACRC electronic platforms such as e-People or its call service hub The 110 Government Call Center.
Through these platforms, ACRC is expected to field more than 1.25 million complaints, 2.2 million civil petitions and 30,000 administrative appeals per year, said IBM in a statement.
The IBM mainframe solution will allow ACRC to handle its database workloads on 20 virtual machines. This number is projected to increase to more than 100 virtual machines and to cover all ACRC departments by the end of 2015.
The pilot project, moving six governmental departments into the new call center is expected to be completed by the end of July. Once this pilot is complete, the remaining government departments will also be integrated into the system.
With the ability to support up to 6,000 Virtual Machines in a single system and dynamically share resources across workloads, the mainframe is positioned to meet the cloud infrastructure needs of ACRC, allowing the organization to become more flexible, scalable, efficient and secure, and to boost performance significantly while handling increasingly diverse workloads.