HDFC ERGO selects Google Cloud as part of digital strategy

Google Cloud has won a tech contract from HDFC ERGO General Insurance India to create a technology platform that will help digitize insurance purchasing and servicing.
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This new platform will enable HDFC ERGO to launch innovative product offerings, offer digitally enabled customer experiences, build agile systems, leverage data to identify insurance risk, deliver personalized insurance products, and respond to regulatory changes in a quicker way.

Google Cloud will assist HDFC ERGO across customer experience, IT systems integration, data (including analytics, artificial intelligence (AI), and machine learning (ML)), and infrastructure — helping the company to build new digital applications and new insights from data. Built on Google Cloud, HDFC ERGO’s apps will be more efficient, agile, and responsive.

“As part of our digital-first and customer-centric approach, we’re continuously evolving how we develop and deploy software to provide customers new hyper personalized experiences through digital apps,” Sriram Naganathan, Chief Technology Officer, HDFC ERGO General Insurance, said.

“Enterprises around the world are realizing the benefits of adopting cloud technologies. With the power of data and analytics, HDFC ERGO can enable smooth customer journeys, stay agile, and deliver superior services,” said Bikram Singh Bedi, Managing Director at Google Cloud India.

HDFC ERGO will evolve its data strategy by bringing data into BigQuery, revamping its existing reporting by leveraging Google Cloud’s AI/ML technologies to build predictive insights. HDFC ERGO aims to migrate to the cloud by 2024.