DTDC Express has decided to go digital with SAP in order to improve customer experience and operational efficiency.
DTDC believed that providing a unified experience across customer transactions at their 430 operating facilities and 10,500 booking outlets in the country will be a game-changer for their business.
DTDC adopted SAP Hybris Billing and SAP CX Sales Cloud and harmonized their entire billing processes and gain visibility into their business outreach.
The adoption of SAP solutions has helped DTDC with improved reconciliation of their franchises for faster decision making and transforming customer experiences.
SAP ERP being the core operating system across their IT architecture, adding billing inputs from Hybris and customer visibility through CX Sales Cloud will help DTDC accelerate its go to market strategy.