Delta Air Lines has selected Amazon Web Services (AWS) Cloud services to power its digital business transformation.
“Delta is using AWS’s global infrastructure, proven operating expertise, and wide range of services to drive innovation in delivering superior customer service, as well as enhancing efficiency and reliability across its global network,” Matt Garman, Senior Vice President of Sales, Marketing, and Global Services at Amazon Web Services, said.
Delta is using AWS Cloud for providing a secure infrastructure for timely data-driven insights. Delta is providing its employees with the opportunity to take part in training with the AWS Designated Virtual Trainer (DVT) program to increase cloud adoption and develop client-facing and internal capabilities.
Delta plans to scale the program across its global hubs to ensure employees around the world have access to in-person and online cloud skills training.
“We’re not just transforming our IT backbone — we’re rallying our entire organization to use leading technology to improve our customers’ travel experience in meaningful ways,” said Rahul Samant, Chief Information Officer of Delta.
The US-based airline is also working with AWS to modernize the core technology platforms that support its customer engagement center operations.
Amazon Connect, a Cloud contact center service, enables customers who call Delta’s reservations and customer care specialists to have a more streamlined experience. Delta customer care specialists can respond in real time to customers with new online and text support, AWS said.