Avaya has tied up with VMware to bring hybrid cloud services – as software-as-a-service offerings — for customer and team engagement.
Leveraging VMware vCloud Air platform, Avaya Hybrid Engagement as a Service includes Avaya Engagement Solutions and the required VMware vCloud Air resources to host the solution in a usage-based model.
“This new set of cloud services from Avaya provides flexibility and cost efficiency to customers who want to take advantage of a public cloud model for our customer and team engagement solutions,” said Joe Manuele, vice president, SI/SP, Alliances and Cloud, Avaya.
Customers, whose cloud strategies fall into the following scenarios, can utilize Avaya Hybrid Engagement as a Service.
# Enacting a phased migration to a public cloud model while still leveraging investments in solutions they have on-premises
# Maintaining a mixed environment with some applications delivered via public cloud while others are kept in a private cloud or on their premises
# Expanding existing operations into new markets to support new facilities
Avaya will offer Hybrid Engagement as a Service through a network of Avaya’s channel partners that have made commitments to build capabilities and can deliver these new Avaya cloud services.
“Avaya customer and team engagement applications running on VMware vCloud Air will provide enterprise customers the ability to get great value from their existing investment in communications solutions,” said Ajay Patel, vice president, Application Services, vCloud Air, VMware.
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