Avaya Holdings has tapped IBM hybrid cloud solutions to expand Avaya ReadyNow private cloud unified communications and contact center offerings.
Avaya will use technologies like AI to modernize its offering, while enabling its customers to benefit from the scale and performance of IBM’s footprint of cloud data centers.
Avaya will be hosting and managing select services on a private cloud as part of the aim to deliver secure solutions to its clients and service their needs more efficiently. Avaya will use IBM Watson APIs to accelerate decision making and enhance the customer experience by infusing AI into its customer support function.
“IBM and Avaya plan to deliver a complete contact center solutions on the market, featuring Avaya’s software and infrastructure with IBM’s leadership in hybrid cloud, consulting and implementation services,” Chris McGugan, SVP, Solutions and Technology, Avaya, said.