Alibaba’s cloud service faced a significant disruption lasting nearly two hours, impacting users in mainland China, Hong Kong, and the United States. This incident marks the second outage within a month for the tech giant’s cloud infrastructure.
The disruption primarily affected various Alibaba Cloud database management products, such as PostgreSQL, Redis, and MySQL editions, across eight regions, including Beijing, Shanghai, Hong Kong, and Virginia in the U.S.
Alibaba Cloud’s monitoring detected abnormalities in console and OpenAPI access for database products starting at 09:16 Beijing time on November 27, 2023. The issue was successfully resolved by 10:58 on the same day, as confirmed in the statement posted on the company’s websites.
Alibaba holds the position of China’s largest cloud vendor, capturing 29.9 percent of the market share in the first half of 2023. However, this recent disruption follows another significant service outage on November 12, lasting over 3 hours and impacting a wider array of products and regions globally.
During the November 12 disruption, numerous cloud-based services, including flagship applications like Taobao and DingTalk, experienced brief crashes, raising concerns among industry experts regarding the reliability of Alibaba Cloud’s services.
Tech expert Feng Ruohang expressed concerns about the frequency of these glitches, citing potential damage to Alibaba Cloud’s brand image as a dependable service provider. The disruptions come at a crucial time as Alibaba recently decided to halt the spin-off plans for its cloud business due to uncertainties caused by U.S. export controls on AI chip components.
Initially aiming to list the cloud division amid a broader restructuring, the e-commerce giant’s decision to abandon the spin-off comes with analysts estimating the cloud unit’s value between $41 to $60 billion.