ALE, operating under the Alcatel-Lucent Enterprise brand, introduced its hybrid communications blueprint to help businesses adopt Unified Communications as a Service (UCaaS).
Rainbow Connected Platform, the ALE “relationship machine,” is an overlay service that connects ALE and third-party communications platforms in a hybrid approach.
That is said to enable businesses to protect and leverage existing systems while accessing new unified communication services.
ALE said the Rainbow Connector links any PBX (ALE or non-ALE) to the cloud and extends Rainbow UC capabilities (IM, Voice, Video, Screen and File sharing) as it enables calling via the PSTN, with Rainbow assuring call completion beyond the Rainbow community.
ALE also introduced OTEC-S, a multi-tenant cloud-based offer aimed at providing small and midsized companies with the benefits of Telephony as-a-Service coupled with Rainbow’s UCaaS capabilities.
Large enterprises have benefited from the OTEC multi-instance architecture since its introduction three years ago. Latest upgrade is available free of cost to all OTEC customers.
Rainbow also acts as a CPaaS platform, where everything connects, by using APIs to integrate with business processes and in-house and third-party apps, allowing multiple customers to access the platform at the same time within a separate secure environment.