Research firm IDC today revealed winners of the IDC Digital Transformation Awards 2020.
“Technology is the key lever which is helping companies to flatten the recessionary curve – companies that initiate Digital transformation initiatives to rework business models, reduce cost to create and cost to serve while enhancing customer experience and engendering Trust will witness long term growth,” said Vasant Rao, managing director at IDC India.
IDC has selected the winners for India from over 250 nominations representing more than 120 organizations for 10 categories.
The top winners of the 2020 India IDC Digital Transformation Awards will be contending with other country winners for the same category to ultimately determine the regional winners.
India DXa’s 2020 Digital Transformer: Piramal Glass
Piramal Glass has custom-developed a smart manufacturing platform (Real-Time Manufacturing Insights) to gain real-time visibility into operations and analyze defects and losses at various stages. This platform, which has resulted in significant cost savings, reduction in errors and enhancement in operating efficiencies, is at the core of its digital transformation program to transform Piramal Glass into an insights-driven organization.
India DXa’s Digital Disruptor: Ather Energy
Ather Energy has developed intelligent scooters and established an electric vehicle charging network AtherGrid which is powered by artificial intelligence and cloud IoT solutions. The technology provides users with structured electricity plans, predictive maintenance, and route optimization, ensuring long-term savings in transportation costs.
Cloud software and architecture solutions have enabled Ather Energy’s team to deploy microservices in real-time at a constant rate, delivering more frequent monthly platform updates to maximize the performance of their connected vehicle.
DX CEO for India for transforming financial services delivery with digitization: Dinanath Dubhashi, MD and CEO of L&T Financial Services
Dinanath Dubhashi, MD and CEO, L&T Financial Services, has envisioned to reduce the complexities of the loan process for its customers through digital transformation.
Dinanath Dubhashi has put his organization on an irreversible path of digital transformation with his vision and execution focus. L&T Financial services has served 11 million customers to date and leads the industry with one of the fastest turnaround time for loan approvals by adopting analytics and cloud technology.
2020 DX Leader for India: Abhishek Sharma, chief digital officer (CDO) of L&T Financial Services
By leveraging cloud and analytics, Abhishek Sharma is driving the digital vision and fostering IT-enabled innovation at L&T financial services. Under his leadership L&T Financial is thriving as it modernizes business operations with the adoption of analytics and cloud technologies, delivering a seamless and enriching customer experience.
2020 DX Gamechanger for India courtesy of its MG Xperience Cloud initiative: MG Motor India
Launched in India in 2018 with a strategy to position itself as a technology-led brand with a rich heritage of innovation, this Automotive company has adopted a digital-first approach with the MG Experience Cloud. This has resulted in faster time-to-market, integration of customer touchpoints to deliver personalized experiences, improved targeting capabilities, and the establishment of partner ecosystems for increased engagement and conversion.
India DXa’s 2020 Information Visionary for ensuring Business Resilience with Digital Transformation in Banking: Kotak Mahindra Bank
Through its data-driven digital transformation, Kotak Mahindra Bank has been working to consolidate its locations into a centralized data hub for customers to improve turnaround time for customer transactions through automated data extraction and processing, and improve accounting and reconciliation. By deploying Cognitive Machine Reading and a full stack of intelligent automation platform, the Bank has seen significant reduction in manual entry and human errors and enhanced efficiency in business.
India DXa’s 2020 Omni-Experience Innovator for its initiative Value realization through Automation: Mahindra and Mahindra
Mahindra Group has developed a single, future-ready platform to automate manual, repetitive, stable, and high-volume processes. With stakeholders in human resources, finance and accounting, operations, and supply chain using this platform, the Mahindra Group has driven enterprise-wide simplification of processes, increased business value realization, and innovation of new products through the use of technologies including real-time analytics, mobility, and machine learning.
India’s 2020 Operating Model Master for its Digi Swasth Project: Bajaj Allianz General Insurance
With a 100 percent digital and paperless process for its customers, Bajaj Allianz General Insurance has completely automated the pre-insurance medical process through the digital transfer of proposal details, policy information, and medical records and data. With IoT, artificial intelligence, and machine learning as key technologies to improve the user experience, Digi-Swasth represents Bajaj Allianz’s endeavor to digitally transform, with customer centricity as its core.
2020 Talent Accelerator for India for Transformation of Human Resource Management: Amara Raja Group
Amara Raja group has a workforce of 16,000+ people across seven companies and 15 industries. This Group’s digital journey includes the transformation of human capital management (HCM) systems and processes through a unified and integrated HRMS platform across the entire group. The solution has automated 85% of HR processes across the Group while stepping up security and enabling a collaborative, connected environment.
2020 Special Award for Resiliency in India for New Digital Normal program: Grasim Industries
Grasim Industries adopted a New Digital Normal in Birla Cellulose (Pulp & Fibre) business, where a variety of technologies and capabilities were introduced in the manufacturing facilities to support remote operations and workforce. The initiative involved work-on-the-go programs for the increased technology awareness and training for 100 percent of the workforce, cloud-based collaboration model for remote work capabilities, and improved data availability for faster decision-making.
In addition, reduction of the onsite workforce was done through the implementation of robotic process automation (RPA), IoT to support unmanned operations and remote manufacturing, and video analytics to increase security and safely monitor plants while observing social distancing protocols.
IDC’s DX Awards follows a two-phased approach to determine country and regional winners. Each nomination is evaluated by a team of local and regional IDC analysts against a standard assessment framework based on IDC’s DX taxonomy. Top country winners will qualify for the regional competition to be decided by a panel of judges comprising IDC analysts, industry practitioners, thought leaders, and academia around the globe.
The regional winners will be announced on the 23rd of October 2020 in IDC Arena, IDC’s new integrated content hub that takes IDC thought leadership events online and hosts exclusive analyst videos on-demand.