IDC Asia Pacific has revealed winners at the 2020 Asia Pacific IDC Digital Transformation Awards.
IDC selected the winners of Asia Pacific IDC Digital Transformation Awards based on their implementation of digital initiatives that address new customer requirements, development of new capabilities, deployment of new critical infrastructure, and pursuit of new industry ecosystems.
“This year’s DX Awards winners have been tried and tested—and as they endure and emerge more resilient, they have become true digital champions,” said Sandra Ng, vice president for ICT Practice at IDC Asia Pacific.
2020 Asia/Pacific Digital Trailblazer and 2020 Asia/Pacific DX CEO
Union Bank of the Philippines and Edwin R. Bautista
Union Bank of the Philippines (UnionBank)’s digital transformation strategy reinforced its commitment to deliver a superior customer experience (CX) and promote inclusive prosperity in the Philippines.
Edwin R. Bautista is among the few leaders in the Philippines bold enough to transform the organization immediately.
2020 Asia/Pacific Digital Transformer
Piramal Glass (India)
Piramal Glass offers glass packaging solutions in over 50 countries, with its design, production, and decoration footprint in the United States, India, and Sri Lanka having a capacity of 1,375 tons daily and using 12 furnaces and 60 production lines.
With glass container production a continuous complex manufacturing process with over 150 variables, Piramal Glass has custom-developed Real-Time Manufacturing Insights (RTMI), a smart manufacturing platform, to gain live visibility into operations and analyze defects and losses at various stages.
This initiative is at the core of the digital transformation to transform itself into an insights-driven organization, led by customer centricity and operational excellence and imbibed with a digital-as-a-fabric perspective. The company has also built a partner ecosystem that provides solutions by leveraging analytics, Internet of Things (IoT), cloud, and security.
To date, Piramal Glass has analyzed over 200 million data points from 4,000 sensors and equipment, achieving production efficiency.
2020 Asia/Pacific Digital Disruptor
Ather Energy (India)
Ather Energy, founded in 2013 by Tarun Mehta and Swanpnil Jane, is an electric vehicle start-up based in Bangalore.
Ather Energy developed Ather 450 and Ather 450X, two intelligent scooters, and established AtherGrid, an electric vehicle charging network.
Powered by artificial intelligence (AI) and cloud Internet of Things (IoT) solutions, Ather Energy’s scooters provide users structured electricity plans, predictive maintenance, and route optimization information, ensuring long-term transportation cost savings. Cloud software and architecture solutions have enabled the company’s team to deploy microservices in real time constantly, delivering more frequent monthly platform updates to maximize the connected scooters.
Innovative updates include guide me home lights and real-time ride/energy efficient indicators. The scooters’ aggregated data while on the road has given the Ather Energy team essential intelligence to develop future models based on customer habits and requirements. Ather Energy has launched its AtherSpace experience center and over 50 charging points and plans to increase its production output to 100,000 units annually.
2020 Asia/Pacific DX CEO
Joe Yau of OpenRice (Hong Kong)
OpenRice is the most popular dining guide in Hong Kong, providing dining information, value-added services, user-written restaurant reviews, and ratings in one place, enabling food lovers to find the right dining experience.
OpenRice began by redeveloping its table booking system into a native app and website, connecting consumers, restaurants, and partners in the food and beverage (F&B) and non-F&B sectors.
Led by CEO Joe Yau, this new initiative includes transformation of a table booking system into a one-stop merchant platform called OpenRice Biz to support restaurants’ dining business journey and the availability of market insights solutions for merchants, as well as agile and digital business operations.
Enabling technologies, particularly big data and analytics and artificial intelligence (AI), are adopted to empower the initiative.
As of February 2020, over 1.8 million unique users have booked through OpenRice, with more than an average of 7,000 daily bookings.
2020 DX Leader for Asia/Pacific
Lucheng Chen, chairman of Haier Group’s COSMOPlat Internet of Things Ecosystem Technology, Haier Group China
Haier has transformed from a traditional manufacturing enterprise into an IoT community ecosystem, building the world’s leading IoT ecosystem brand.
Lucheng Chen, chairman and general manager of Haier COSMOPlat, made sure Haier’s Rendanheyi model was observed to encourage innovations within the organization. Haier has penetrated the technical fields of artificial intelligence (AI), blockchain, cloud computing, data technology, edge computing, facial recognition, and 5G, digitized all business processes, and attained increased user, enterprise, and ecosystem value through its COSMOPlat industrial internet platform.
This platform has supported Haier in the upgrade of its seven major nodes and implemented a mass customization model with the participation of users in the processes of its 15 intelligent interconnected factories.
Haier Group has empowered more small and medium-sized enterprises (SMEs) to realize the value of digital transformation and development through its 1 + 7 + N experiential cloud platform. The mass customization model has been replicated in 15 industries, 12 regions, and more than 20 countries.
2020 Asia/Pacific DX Gamechanger for its Danamon Digital Transformation initiative
Bank Danamon (Indonesia)
Bank Danamon in 2018 established its digital strategy, accelerated by the investments of the Mitsubishi UFJ Financial Group (MUFG) and MUFG Innovation Partners in partnership with Indonesia’s prominent digital players.
The strategy focuses on the three pillars of a digitally enabled integrated network, high-touch services, and a digital core and has shifted the bank’s traditional risk approach, marking its move into the digital lending arena.
Bank Danamon, which launched its API Central in 2018, tied up with GoPay, Tokopedia, and Carsome. It has also partnered with Investree and signed its first loan channeling agreement to cater to SMEs.
Bank Danamon has launched the D-Bank app for online account registration and D-BisMart app for business owners involved in the supply chain community.
2020 Asia/Pacific Information Visionary
New Zealand Inland Revenue Department (New Zealand)
The New Zealand Inland Revenue Department (IRD)’s transformation project features a well-integrated digital transformation strategy and road map that is constantly evolving with information management at the DX strategy’s core.
The transformation program includes IRD’s technology platform, START, a configurable platform that integrates tax and social policy products. A new data and intelligence platform (DIP) has enabled data collection to facilitate quicker responses in emerging trends and inform decisions, complementing analytical capabilities available in START to tailor-fit proactive interventions for customers.
IRD has transformed New Zealand’s revenue system by changing every aspect of the way the system operates while maintaining consistent and uninterrupted services in collecting tax and paying entitlements.
2020 Asia/Pacific Omni-Experience Innovator
Shinhan Bank (Korea)
Shinhan Bank, the second-largest commercial bank in South Korea, bank rolled out the Real-Time Offering (R-Offering) system, a real-time event detection and processing platform, to provide customers and employees with offers and information, analyze customer behavior patterns and trends, and resolve customer needs as they occur.
R-Offering analyzes 120 million pieces of data daily from 25 million customer situations throughout 21 contact points in branch counters, apps, internet banking websites, and chatbots, as well as detects events generated by customer bank transactions in real time. The platform supports processing activities by detecting missing employee and customer information and augments sales processes by uncovering new opportunities.
With R-Offering in place, clients and personnel can access relevant deals and data points in as quick as one minute throughout 12 channels.
2020 Asia/Pacific Operating Model Master
Singtel Group in 2019 launched Singtel Operating Model Transformation Program (SOMTP) to transform the organization’s operating model for developing and enhancing its digital products and services.
The program provides the framework to develop innovative digital business models and ecosystems. SOMTP enables the company to penetrate new markets.
Since the program’s implementation, Singtel has achieved significant increase in its digital services adoption, growing in all stages of the customer journey — from discovery and sales to customer care.
My Singtel app’s transactions increased by 40 percent in 2019. SOMTP has enabled Singtel to accelerate and monetize innovative services for non-telecommunications verticals, such as insurance, wellness, and food and beverage (F&B).
2020 Asia/Pacific Talent Accelerator
United Overseas Bank
United Overseas Bank’s Data and Analytics Transformation strategy is accelerating the usage of data and analytics to drive business transformation across UOB Group. In 2019, UOB’s Data Management Office and the Bank’s Human Resources function created a Group-wide learning and development programme called Better U to help the bank’s more than 26,000 employees deepen their digital and data skills.
Better U is an in-house designed digital, data, and soft skills training programme to receive accreditation by the Institute of Banking and Finance Singapore. UOB is a leader in nurturing a pipeline of future talent in data analytics through traineeships and scholarships, such as the Master of Science in Accounting (Data and Analytics) scholarship at the Singapore Management University.
2020 Special Award for Resiliency in Asia/Pacific
National Health Insurance Administration, Ministry of Health and Welfare (Taiwan)
National Health Insurance Administration (NHIA) created a people-centered healthcare model that featured digital health competence, innovative community services, and smart medicine.
NHIA developed a real-time alarm system called NHI MediCloud System for travel history, occupation, contact history, and cluster history (TOCC) tracking, and telemedicine. This system proved to be instrumental in NHIA’s response to the COVID-19 pandemic because it sent timely and relevant messages to healthcare institutions and helped minimize transmissions.