IT market research agency IDC has shared top predictions for utility CEOs and CIOs.
# With value pools in more mature markets shifting away from generation, utility CEOs will derive at least 40 percent of their companies’ EBIT from new business models by 2017.
# In 2015, unable to invest in legacy systems replacement, utilities will invest 27 percent of IT budgets on hybrid/composite solutions to patch in capabilities for growth and innovation.
# By 2018, 80 percent of utilities will still not have a chief digital officer to orchestrate digital transformation and the convergence of operational and consumer technologies with IT.
# By 2017, 45 percent of utilities’ new investment in analytics will be used in operations and maintenance of plant and network infrastructure.
# By 2018, 45 percent of new data traffic in utilities’ control systems will originate from networked, non-utility owned DER (distributed energy resources).
# In 2015, 60 percent of energy retailers will still fall short of implementing omni-channel capabilities, thus missing out on meeting expectations for an effortless customer experience.
# Cognitive systems will penetrate utilities’ customer operations increasing speed of action and reducing cost to serve by 10 percent in 2018.
# Of the top three priority actions, 60 percent of utilities will focus on transitioning enterprise mobility to the next generation in 2015, capitalizing on the consumer mobility wave.
# By 2018, cloud services will make up half of the IT portfolio for over 60 percent of utilities as these companies seek to reduce costs.
# By 2015, 45 percent of utilities will find that the overwhelming focus on compliance has compromised their security efforts and strategy.