The ninth edition of the IDC Future Enterprise Awards once again celebrates Singapore’s position as a regional leader in digital transformation.
Since 2017, the awards have attracted more than four thousand nominations and recognized over seven hundred winners across Asia Pacific. The 2025 Singapore cohort reflects a digital ecosystem where AI, data, sustainability, and ecosystem-led innovation are now core to business and public service strategy. Below is a summary of all winners and their standout achievements.
AI CoE of the Year
Analytics CoE by Income Insurance
Income strengthened its enterprise-wide AI maturity in 2024 through a structured strategy built on three pillars: in-house IP creation, enterprise-wide AI scaling, and collaboration for customized solutions. Its Analytics CoE drove platform modernization, data scientist upskilling, generative AI capability building, and strong governance. The program delivered measurable gains in business growth, operational efficiency, innovation, and workforce upskilling, showcasing the impact of coordinated AI adoption at scale.
Best in AI-Ready Platform
Group Data Program by OCBC
OCBC’s Group Data Program unifies data engineering, infrastructure modernization, and AI development under a single enterprise strategy. The platform powers real-time insights for fraud detection, hyper-personalized content, regulatory compliance, and cost-effective AI deployment. By advancing a governed, scalable foundation, OCBC has enabled consistent, group-wide decision-making supported by robust AI and analytics.
Best in Artificial and Generative Intelligence
DBS Institutional Banking Group Operations Centralised AI Platform
DBS developed a centralized AI platform to reduce manual processing across operations. Generative AI, LLMs, and OCR++ now automate trade finance documents, cash operations, loan data entry, and customer service interactions. The platform introduced innovations such as the LLM Judge for compliance checks and a Virtual CSO for dynamic support.
Best in Digital Innovation
Reimagining WINK+ by SMRT Corporation
SMRT transformed WINK+ from a simple rewards app into a mobility and lifestyle companion. Built in-house with a modular, microservices-driven architecture, WINK+ now integrates mobility, content, and commerce into a commuter-first ecosystem. Monthly Active Users increased by 370 percent after the revamp, showing strong traction in engagement and value creation across the transport network.
Best in Digitally Enabled Ecosystem
Empower Platform Digital Ecosystem by Singtel
Singtel’s Empower Ecosystem connects customers, partners, and internal teams through a modular, scalable digital platform. With reusable components and strong security, it supports rapid deployment and co-creation across the value chain. Today, more than one hundred thousand active users engage through various portal instances, with self-service adoption reaching up to eighty two percent. The platform has improved operational efficiency by up to sixty percent across multiple processes.
Best in New Ways of Work
AI-First Technical Education Blueprint by the Institute of Technical Education (ITE)
ITE’s School of Engineering launched an AI-first blueprint that integrates AI across pedagogy, curriculum, and assessment. Its three-tier model covers Generative AI, Rule-Based AI, and Digital Twin plus Statistical AI. The blueprint enables students to develop foundational to expert-level reasoning. Post-implementation, students using AMCAM achieved significantly higher accuracy and efficiency in CNC machining tasks, demonstrating the blueprint’s effectiveness in producing industry-ready experts.
Best in Sustainability
NUS Green Data Centre Network Upgrade Project by the National University of Singapore
NUS modernized its data center network with sustainability embedded from procurement to decommissioning. Through consolidation and energy-efficient technologies, the project reduced power consumption by forty five percent and rack space by forty nine percent. Annual savings reached 160,111 kWh and more than 164,000 SGD in operating costs. The project sets a benchmark for universities seeking to balance innovation with environmental responsibility.
CEO of the Year
Vipul Chawla, FairPrice Group
Vipul Chawla’s strategy reinforces FairPrice Group’s commitment to affordability while embracing digital innovation. Through the Store of Tomorrow program, the group deployed smart carts, digital price labels, and AI-driven supply chain optimization. This strategy supports the vision of creating better daily experiences for customers while keeping operations efficient and sustainable.
CIO or CTO of the Year
Bryan Lee, Bank of Singapore
Bryan Lee modernized the bank’s architecture with a microservices and API-first approach. Development cycle times decreased by over forty percent, enabling faster product rollout and a fifteen to twenty two percent rise in non traditional revenue. His strategy produced eight million SGD in yearly cost savings and reduced infrastructure expenses by twenty seven percent. Scalability and resilience of core systems also increased significantly.
Future Enterprise of the Year
Trust Bank Singapore
Launched in 2022, Trust Bank quickly emerged as a major digital-first institution. By early 2025, it served one million customers, representing twenty percent of Singapore’s adult population. Trust launched multiple financial products including credit, loans, and TrustInvest, creating an integrated platform for saving, spending, budgeting, borrowing, insuring, and investing. It is now Singapore’s fourth-largest retail bank by customer count.
Special Award for Customer Experience
ZALORA Chatbot AI by ZALORA Group
ZALORA’s AI-powered chatbot uses real-time intelligence from customer profiles and order histories to offer personalized, proactive support. It achieves up to sixty seven percent inquiry deflection monthly and played a major role in raising Customer Satisfaction Scores by more than twenty percent year over year in key markets. Its Net Promoter Score now exceeds eighty, placing it among industry leaders.
Conclusion
The 2025 IDC Future Enterprise Award winners highlight Singapore’s readiness to lead the next phase of digital evolution. From AI-first strategies and sustainable infrastructure to customer-centric platforms and modernized architectures, this year’s winners demonstrate how technology-driven transformation is now delivering measurable business results, stronger citizen and customer experiences, and a more resilient digital economy.
Rajani Baburajan
