Technology companies such as Salesforce, Skillsoft, Wigmore IT, Cinchy, among others, announced their tech deals or channel partnerships.
Skillsoft Partners with Salesforce
Skillsoft and Salesforce entered a partnership to integrate Skillsoft’s CAISY AI-powered learning tools into Salesforce’s Agentforce and AppExchange ecosystems, enabling support teams to simulate customer conversations, receive real-time coaching, and monitor performance metrics. The strategy addresses identified skill gaps by embedding interactive learning where agents work and accelerate workforce development through AI-enhanced feedback loops. Investment covers platform integration, content deployment, and ecosystem support. The technology blends AI simulations, conversation rubrics, and feedback scoring within Salesforce workflows. The customer focus is on frontline support teams and organizations aiming to improve conversation skills, empathy, problem-solving, and customer satisfaction. No external investors were mentioned. Innovation centers on embedding AI coaching into live support applications. Benefits include shorter feedback cycles, improved training efficiency, visibility in agent performance, and standardized service delivery. The CEO of Skillsoft is Arvind Jain, and the partnership is backed on Salesforce’s side by Tyler Carlson, SVP of AppExchange and Ecosystem.
Wigmore IT Collaborates with Cinchy
Wigmore IT is using Cinchy’s data collaboration platform to build a universal data model that enables deployment of Gainsight customer success applications within one week. The strategy aims to eliminate data silos, accelerate deployment of customer success tools, and unify disparate data sources without complex ETL or middleware. Investment includes platform integration and configuration to support rapid implementation. Technology leverages zero-copy integration and a data-centric architecture to connect multiple systems directly. The customer focus targets enterprises implementing Gainsight seeking real-time visibility and a single source of truth for customer data. No external investors are mentioned. Innovation lies in architecture that removes traditional integration barriers and significantly reduces deployment time. Benefits include faster time-to-value, streamlined data access, and enhanced customer success outcomes. The CEO of Cinchy is Paul Patterson, and the CTO of Wigmore IT is Mark Deegn.
InfotechLead.com News Desk
