Technology companies such as NICE, Tyfone, Lectra, Celonis, IBM, among others, announced their tech deals or channel partnerships.
Staysure Selects NICE
Staysure, a UK travel insurance leader, selected NICE’s CXone Mpower to deliver seamless omnichannel service across WhatsApp, SMS, chat, and voice. The platform integrates Copilot and Expert AI tools to support agents with real-time guidance and centralized knowledge access. The strategy aims to accelerate digital transformation, enhance training, and reduce onboarding time. Investment focuses on deploying AI-driven quality management and sentiment analysis to automatically review all customer interactions. The technology combines AI workflows, live agent support, and analytics to improve service consistency. Target customers include digitally focused travelers and service teams. Benefits include faster training, consistent high-quality service, improved agent efficiency, and enhanced customer satisfaction.
St. Paul Federal Credit Union Selects Tyfone
St. Paul Federal Credit Union selected Tyfone’s nFinia Digital Banking Platform to modernize its online and mobile banking for ~15,000 members and $255 million in assets. Strategy centers on delivering a seamless, intuitive experience across devices—without requiring account re-enrollment—and embedding features like FedNow instant payments and card controls. Investment covers platform implementation, infrastructure upgrades, and security enhancements including cryptographic device authentication. The technology supports open, configurable digital banking with advanced fraud protection and minimal downtime. This initiative aims to improve member satisfaction, enhance digital engagement, reduce IT burden, and strengthen security resilience for the credit union.
Edgecombe Furniture Collaborates with Lectra
Edgecombe Furniture, a U.S. hospitality furniture maker, implemented Lectra’s Valia Furniture platform to modernize operations and increase manufacturing efficiency. The strategy focuses on automating production workflows, enhancing visibility into materials and labor use, and preserving artisanal quality. Platform implementation involved integrating Valia with existing pattern design tools and cutting systems to streamline data and process flow. The technology centralizes product and production data, supports optimized order-to-cut processes, and enables real-time decision-making. Customers benefit from reduced material waste — 10 percent lower — with a $14,000 savings on a single job. Benefits include improved output, traceability, lead-time reduction, and sustainable, scalable manufacturing.
Significance Partnered with Celonis
Significance, Inc. partnered with Celonis to modernize government operations using the process of intelligence and AI. The strategy centralizes workflows and decision-making within public-sector agencies by integrating Celonis’s AI-powered process-mining platform. Investment includes deployment of analytics tools, AI process copilot deployment, and staff training. Technology offers real-time process visibility, automated insights for bottleneck resolution, and AI-driven recommendations. The customer focus includes federal, state, and local government units seeking operational efficiency. Innovation lies in applying enterprise-grade process intelligence to public administration workflows. Benefits include reduced costs, faster service delivery, improved accountability, and enhanced agility in government operations.
Deutsche Telekom Partners with IBM
Deutsche Telekom implemented IBM Concert, an AI-powered automation platform from IBM, to streamline IT operations — specifically patch management and security orchestration. The strategy focuses on accelerating vulnerability response by reducing average patch deployment time from 80 to 8 hours and per-instance patching from 90 to 20 minutes. Investment includes full deployment of Concert across hybrid cloud environments and integration with IT service management systems. Technology uses AI to analyze security scans, application topology, and public CVE data, generating optimized patch plans, executing installations, and documenting outcomes. Benefits include faster patching, lower operational cost, improved compliance, and freeing IT teams for strategic work.
InfotechLead.com News Desk
