sandip-sen aegis

Outsourcing services provider Aegis to hire 1,000 agents in Irving

      Infotech Lead India: Aegis, an outsourcing services provider, has decided to hire 1,000 agents at its centers in Irving.   The Essar group company has expanded...
Mr Kamal Sharma Group CIO and ITIM SBU Head at Mindlance

Mindlance achieves 350 customers-wins in last 2 years across India

  Infotech Lead India: Mindlance has achieved 350 customers-wins in last 2 years across India.   50 percent of its customer-wins are from the West.   Increasing its direct...

Fujifilm Holdings to buy Australian BPO Salmat for AU$375 million

Infotech Lead Asia: Fujifilm Holdings Corp is set to acquire Salmat, Australia’s largest business service provider, for AU$375 million. Fujifilm Holdings will acquire Salmat Document...

DBS Bank taps NICE optimization solution for its Singapore contact center

Infotech Lead Asia: DBS Bank has tied up with NICE to use its analytics-based quality optimization solution at its contact center in Singapore.   NICE claims...

Data Dimensions appoints Meredith McCannel as senior business development associate

Infotech Lead America: Data Dimensions, a provider of business process outsourcing (BPO) solutions, announced the appointment of Meredith McCannel as a senior business development...

Pegasystems expands in India, sets up Bangalore office

  Infotech Lead India: Pegasystems, a provider of Business Process Management (BPM) and Customer Relationship Management (CRM) solutions, has set up its second office in...

Mindlance plans to cut 6 percent of its full time employees

Infotech Lead India: Mindlance India is planning to cut 6 percent of its full time employees.   The employee reduction is part of Mindlance India’s restructuring...

Trianz appoints Nagi Marellapudi, director of ITS Delivery, to leadership team

Infotech Lead America: Trianz, a global consulting and turnkey execution services firm, has appointed Nagi Marellapudi, director of ITS Delivery, to its leadership team.   Nagi will...

Infosys BPO’s VPAS Life platform gets Positive rating

Infotech Lead India: Gartner has rated Infosys BPO’s VPAS Life platform Positive in the MarketScope for North American Life Insurance Policy Administration Vendors report. Infosys...
Call center

Number of outsourced home agents will double by 2015

image source The number of outsourced home agents will double by 2015 thanks to innovations around security, vertical market expansion, and forays beyond the traditional...



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