Genesys achieves double-digit growth in 2012
Genesys, a provider of customer service and contact center solutions, has achieved annual revenues of greater than $610 million and double digit growth in...
Avocis deploys Altitude uCI solution to improve campaign management
Infotech Lead Europe: avocis, a communications service provider in Germany, Austria and Switzerland, has deployed Altitude uCI solution to improve campaign management and monitor...
Challenges faced by Indian BPOs
Infotech Lead India: An estimated 3 million people were employed in the outsourcing sector in India according to a study done in the year...
Social, information, mobile and cloud to impact outsourcing: Gartner
Infotech Lead Asia: Social, information, mobile and cloud are set to impact outsourcing, according to Gartner.
The research agency recommends that sourcing managers need to...
NICE Systems holds 28.3% share in Speech Analytics market in 2012
Infotech Lead Asia: NICE Systems is holding 28.3 percent market share in Speech Analytics market in 2012.
According to DMG Consulting, NICE has increased its...
Vocollect Voice helps Jordano’s achieve 93% reduction in order errors
Infotech Lead America: Jordano’s, a California foodservice and beverage organization, has achieved 93 percent reduction in order errors (up to 99.995 percent picking accuracy)...
Social media play an important role in raising customer satisfaction: CFI Group
Infotech Lead America: Call centers are transforming into contact centers - incorporating the Web, email, and other sources -- and social media play an important...
Infosys launches AssistEdge targeting contact centers to offer integrated cross-channel experience
Infotech Lead Asia: Infosys has launched AssistEdge targeting contact centers to deliver an integrated cross-channel experience to its customers.
Infosys’ AssistEdge is available both on-premise...
Capgemini appoints Douglas Charles as CEO of Capgemini Government Solutions
Infotech Lead Asia: Capgemini has appointed Douglas Charles as CEO of Capgemini Government Solutions, a member of the Capgemini group.
Charles will drive strategy and...
Lenovo and Optus select [24]7’s live chat solution Assist
Infotech Lead Asia: Lenovo and Optus have selected 7 Assist, a live chat solution.
The live chat solution combines prediction and real-time decisioning with big...
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