BPO

BPO

BPO

GENESYS LOGO

Genesys achieves double-digit growth in 2012

  Genesys, a provider of customer service and contact center solutions, has achieved annual revenues of greater than $610 million and double digit growth in...
Altitude software

Avocis deploys Altitude uCI solution to improve campaign management

Infotech Lead Europe: avocis, a communications service provider in Germany, Austria and Switzerland, has deployed Altitude uCI solution to improve campaign management and monitor...
Indian BPO

Challenges faced by Indian BPOs

Infotech Lead India: An estimated 3 million people were employed in the outsourcing sector in India according to a study done in the year...
call centers theopenforum

Social, information, mobile and cloud to impact outsourcing: Gartner

Infotech Lead Asia: Social, information, mobile and cloud are set to impact outsourcing, according to Gartner. The research agency recommends that sourcing managers need to...
NICE HQ

NICE Systems holds 28.3% share in Speech Analytics market in 2012

Infotech Lead Asia: NICE Systems is holding 28.3 percent market share in Speech Analytics market in 2012. According to DMG Consulting, NICE has increased its...
call center todayszaman

Vocollect Voice helps Jordano’s achieve 93% reduction in order errors

Infotech Lead America: Jordano’s, a California foodservice and beverage organization, has achieved 93 percent reduction in order errors (up to 99.995 percent picking accuracy)...
Call-Center ultomoslibros

Social media play an important role in raising customer satisfaction: CFI Group

Infotech Lead America: Call centers are transforming into contact centers - incorporating the Web, email, and other sources -- and social media play an important...

Infosys launches AssistEdge targeting contact centers to offer integrated cross-channel experience

Infotech Lead Asia: Infosys has launched AssistEdge targeting contact centers to deliver an integrated cross-channel experience to its customers. Infosys’ AssistEdge is available both on-premise...
CapGemini-Logo

Capgemini appoints Douglas Charles as CEO of Capgemini Government Solutions

Infotech Lead Asia: Capgemini has appointed Douglas Charles as CEO of Capgemini Government Solutions, a member of the Capgemini group. Charles will drive strategy and...
LIVE CHAT

Lenovo and Optus select [24]7’s live chat solution Assist

Infotech Lead Asia: Lenovo and Optus have selected 7 Assist, a live chat solution. The live chat solution combines prediction and real-time decisioning with big...

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