Serco Global Services launches new center in South Africa
Infotech Lead India: Serco has opened its new business process outsourcing (BPO) delivery center in Cape Town, South Africa. The new center is a 500 seater...
Smarter contact centers another emerging BPO trend?
Infotech Lead Europe: Customers are looking for smarter contact centers, according to a survey by BT and Avaya.
The survey says 70 percent consumers have...
Brazil’s CRM BPO market estimated to reach $16.21 billion in 2018
Infotech Lead America: As the demand for instant communication solutions and integrated end-to-end customer relationship services intensifies, enterprises are increasingly turning to third-party contact...
India lost 10% global BPO market share to China
Infotech Lead Asia: India has lost about 10 percent share of the global BPO market in the last five years to destinations like China, the...
HCL Infosystems outsources manufacturing facility to Astra Global
Infotech Lead India: HCL Infosystems, India’s premier services and ICT systems integration, distribution and hardware company, has decided to outsource its manufacturing facility which is...
Firstsource Solutions’ new BPO product aims at customer insights
Infotech Lead Asia: BPO major Firstsource Solutions has launched First Customer Intelligence (FCI), its new product aimed at helping organizations gain actionable customer insights.
Firstsource...
BT to roll out Cisco’s new contact center solutions
Infotech Lead Europe: BT will roll out Cisco’s new contact center solutions.
BT Contact -- integrating the latest contact center solutions from Cisco -- will...
Nielsen Holdings expands IT services deal with TCS to $2.5 billion
Reuters: Nielsen Holdings NV, American global information and measurement company best known for its TV ratings, increased the size of its contract with Tata Consultancy...
Colombia and Peru emerge as key contact center outsourcing services markets
Infotech Lead America: Colombia and Peru are emerging as key contact center outsourcing services markets.
Frost & Sullivan says while contact center outsourcing demand in...
Aspect Software leads outbound dialer systems market in North America: Frost & Sullivan
Infotech Lead America: Aspect Software leads the outbound dialer systems market in North America, according to Frost & Sullivan.
Frost & Sullivan says Aspect Software...
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