Gautam Thakkar appointed the new CEO and MD of Infosys BPO
Infotech Lead Asia: Gautam Thakkar will be the new CEO and MD of Infosys BPO.
Swami Swaminathan, the current CEO, will be retiring on April...
Genesys to buy workforce optimization solutions provider UTOPY
Infotech Lead America: Customer service and contact center solutions provider Genesys is set to buy UTOPY, a provider of workforce optimization solutions.
The acquisition enhances...
NICE Systems’ cloud-based workforce optimization suite
Infotech Lead America: NICE Systems has launched its cloud-based Workforce Optimization (WFO) suite.
The new suite – deployed in the cloud -- offers Recording, Quality Management, Analytics...
Genesys achieves double-digit growth in 2012
Genesys, a provider of customer service and contact center solutions, has achieved annual revenues of greater than $610 million and double digit growth in...
Avocis deploys Altitude uCI solution to improve campaign management
Infotech Lead Europe: avocis, a communications service provider in Germany, Austria and Switzerland, has deployed Altitude uCI solution to improve campaign management and monitor...
Challenges faced by Indian BPOs
Infotech Lead India: An estimated 3 million people were employed in the outsourcing sector in India according to a study done in the year...
Social, information, mobile and cloud to impact outsourcing: Gartner
Infotech Lead Asia: Social, information, mobile and cloud are set to impact outsourcing, according to Gartner.
The research agency recommends that sourcing managers need to...
NICE Systems holds 28.3% share in Speech Analytics market in 2012
Infotech Lead Asia: NICE Systems is holding 28.3 percent market share in Speech Analytics market in 2012.
According to DMG Consulting, NICE has increased its...
Vocollect Voice helps Jordano’s achieve 93% reduction in order errors
Infotech Lead America: Jordano’s, a California foodservice and beverage organization, has achieved 93 percent reduction in order errors (up to 99.995 percent picking accuracy)...
Social media play an important role in raising customer satisfaction: CFI Group
Infotech Lead America: Call centers are transforming into contact centers - incorporating the Web, email, and other sources -- and social media play an important...
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