BPO

BPO

BPO

Serco Global Services launches new center in South Africa

Serco Global Services launches new center in South Africa

Infotech Lead India:  Serco has opened its new business process outsourcing (BPO) delivery center in Cape Town, South Africa.  The new center is a 500 seater...
contact center dailymail

Smarter contact centers another emerging BPO trend?

Infotech Lead Europe: Customers are looking for smarter contact centers, according to a survey by BT and Avaya. The survey says 70 percent consumers have...
BPO

Brazil’s CRM BPO market estimated to reach $16.21 billion in 2018

Infotech Lead America: As the demand for instant communication solutions and integrated end-to-end customer relationship services intensifies, enterprises are increasingly turning to third-party contact...
BPO and call center

India lost 10% global BPO market share to China

Infotech Lead Asia: India has lost about 10 percent share of the global BPO market in the last five years to destinations like China, the...
Harsh Chitale, CEO, HCL Infosystems and Satish Shinde, Astra

HCL Infosystems outsources manufacturing facility to Astra Global

Infotech Lead India:  HCL Infosystems, India’s premier services and ICT systems integration, distribution and hardware company, has decided to outsource its manufacturing facility which is...

Firstsource Solutions’ new BPO product aims at customer insights

Infotech Lead Asia: BPO major Firstsource Solutions has launched First Customer Intelligence (FCI), its new product aimed at helping organizations gain actionable customer insights. Firstsource...

BT to roll out Cisco’s new contact center solutions

Infotech Lead Europe: BT will roll out Cisco’s new contact center solutions. BT Contact -- integrating the latest contact center solutions from Cisco -- will...

Nielsen Holdings expands IT services deal with TCS to $2.5 billion

Reuters: Nielsen Holdings NV, American global information and measurement company best known for its TV ratings, increased the size of its contract with Tata Consultancy...
call center call center usa

Colombia and Peru emerge as key contact center outsourcing services markets

Infotech Lead America: Colombia and Peru are emerging as key contact center outsourcing services markets. Frost & Sullivan says while contact center outsourcing demand in...
aspect_software-use

Aspect Software leads outbound dialer systems market in North America: Frost & Sullivan

Infotech Lead America: Aspect Software leads the outbound dialer systems market in North America, according to Frost & Sullivan. Frost & Sullivan says Aspect Software...

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