BPO

BPO

BPO

convergys

Convergys revenue dips to $494 million in Q1 2013

Infotech Lead India: Convergys’ Q1 2013 revenue declined to $494 million compared with $498 million in the same period last year.The BPO major’s operating...
HP company

HP and Avaya bring Customer Engagement as a Service (CEaaS) for contact centers

Infotech Lead India: HP Enterprise Services says its new HP Customer Engagement as a Service (CEaaS) provides clients a fast path to transition their legacy contact...
Keshav-Murugesh

WNS signs new research and analytics services deal with GlaxoSmithKline

Infotech Lead India: BPO major WNS Holdings has signed a new research and analytics services deal with pharmaceutical firm GlaxoSmithKline Services.As per the extended...
virtual contact center

8×8’s updated version of Virtual Contact Center is now available

Infotech Lead America: 8x8,a provider of cloud-based communications and computing solutions, has released Virtual Contact Center 7.1 -  an upgraded version of its hosted call...

TCS employees up in arms against job cut in Finland

Infotech Lead Europe: TCS employees in Finland are up in arms against its job cut policy.TCS employees at the Finland offices staged a walkout...

HP hires Citigroup to sell 60% stake in MphasiS for $1 billion

Infotech Lead India: HP is initiating talks with private equity funds like TPG Capital, Carlyle Group and Advent to sell its 60 percent stake...
BPO 2

Pharma customers for Genesys | Angel cloud solutions up 200% in 2012

 Infotech Lead America: The number of pharmaceutical industry customers for Genesys | Angel cloud-based solutions rose 200 percent in 2012.Genesys, a provider of customer...

Convergys improves workforce productivity with Verint-Avaya solution

Infotech Lead Asia: Convergys, a provider of customer management solutions, has partnered with Verint Systems and Avaya to improve workforce productivity and customer experience management.With...

Live: Mindtree adds 974 employees in Q4 FY 2013

Infotech Lead India: Mindtree has added 974 employees in the fourth quarter of FY 2013.Its total employee base stood at 11,591 as of March...
Wipro BPO

Live: Wipro adds 2,907 IT and BPO jobs in Q4 FY 2013, BPO attrition...

Infotech Lead India: Wipro has added 2,907 IT and BPO jobs in the fourth quarter of FY 2013.Wipro, announcing the quarterly financial result on...

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