BPO

BPO

BPO

TelStrat signs distribution pact with Ingram Micro to strengthen contact center solutions biz in...

Infotech Lead Asia: TelStrat, a supplier of contact center solutions and business call recording products, has signed distribution agreement with Ingram Micro Asia.TelStrat is...

India accounts for over 37 percent of global BPO revenue, Genpact leads

 Infotech Lead India: Despite the emergence of several alternative sourcing solutions, Indian BPO industry continues to maintain its leading edge accounting for over 37...

Serco’s new BPO center in Shimoga to offer services to a top telecom operator

Infotech Lead India: BPO major Serco has opened its new facility at Shimoga in Karnataka. The facility will offer BPO services to a leading...
sandip-sen aegis

Outsourcing services provider Aegis to hire 1,000 agents in Irving

   Infotech Lead India: Aegis, an outsourcing services provider, has decided to hire 1,000 agents at its centers in Irving. The Essar group company has expanded...
Mr Kamal Sharma Group CIO and ITIM SBU Head at Mindlance

Mindlance achieves 350 customers-wins in last 2 years across India

 Infotech Lead India: Mindlance has achieved 350 customers-wins in last 2 years across India. 50 percent of its customer-wins are from the West. Increasing its direct...
FUJIFILM LOGO

Fujifilm Holdings to buy Australian BPO Salmat for AU$375 million

Infotech Lead Asia: Fujifilm Holdings Corp is set to acquire Salmat, Australia’s largest business service provider, for AU$375 million.Fujifilm Holdings will acquire Salmat Document...
DBS BANK

DBS Bank taps NICE optimization solution for its Singapore contact center

Infotech Lead Asia: DBS Bank has tied up with NICE to use its analytics-based quality optimization solution at its contact center in Singapore. NICE claims...
Data_Dimensions

Data Dimensions appoints Meredith McCannel as senior business development associate

Infotech Lead America: Data Dimensions, a provider of business process outsourcing (BPO) solutions, announced the appointment of Meredith McCannel as a senior business development...

Pegasystems expands in India, sets up Bangalore office

 Infotech Lead India: Pegasystems, a provider of Business Process Management (BPM) and Customer Relationship Management (CRM) solutions, has set up its second office in...

Mindlance plans to cut 6 percent of its full time employees

Infotech Lead India: Mindlance India is planning to cut 6 percent of its full time employees. The employee reduction is part of Mindlance India’s restructuring...

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