BPO

BPO

BPO

RIM HUB LOGO

Rimhub in pact with speech and voice of customer analytics solutions provider CallMiner

Infotech Lead Asia: Rimhub, a provider of outsourced telecom BPO services, has tied up with CallMiner, a provider of speech and voice of customer...

T-Mobile Austria selects Interactive Intelligence’s contact center solution

Infotech Lead Asia: T-Mobile Austria, a subsidiary of Deutsche Telekom, has selected Interactive Intelligence Group’s contact center solution to support its 500 agents across...
NICE HQ

NICE Systems launches Contact Center Fraud Prevention solution

Infotech Lead India: NICE Systems has launched its Contact Center Fraud Prevention solution.According to NICE, the new solution is designed to track fraud patterns...

WNS announces partnership with Kinaxis

Infotech Lead America: BPO major WNS announced its partnership with Kinaxis, a provider of RapidResponse, an enterprise cloud service for supply chain management and...
TATA CONSULTANCY

TCS to employ 16,500 IT and BPO professionals at its Rs 1,350 crore campus...

Infotech Lead India: Tata Consultancy Services will employ 16,500 IT and BPO professionals at its Rs 1,350 crore software development campus in West Bengal.The...
Serco Logo

Serco buys BPO business in Saudi Arabia

Infotech Lead India: Serco has acquired the arm of MENA Business Services (MBS) in Saudi Arabia.The Saudi Arabian business has 150 employees, based in...
Alpna Khera appointed as chief executive of Serco India Frontline services business

Alpna Khera appointed as chief executive of Serco India Frontline services business

Infotech Lead India: Serco, the FTSE 100 international service company, has appointed Alpna Khera as Chief Executive, India, for its India Frontline Services business.In her...
SITEL mylot

Customer care provider Sitel on an expansion spree, to add 3000 jobs in U.S....

Infotech Lead America: Global customer care provider Sitel is on an expansion spree.Sitel will be hiring 3,000 new employees at customer care call centers...
India Ribbon Cutting

iQor sets up customer care center of excellence in Delhi

Infotech Lead India: iQor, a provider of customer interaction and outsourcing solutions, has set up its Customer Care Center of Excellence in Delhi, India,...

Drishti Soft’s Ameyo contact center software supports structured reporting

Infotech Lead India: Drishti Soft, a provider of Ameyo contact center software, announced that the latest version of the software now supports structured reporting...

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