Genesys announces 30-day free trial for virtual contact center premier edition

Contact center solutions vendor Genesys today announced a 30-day free trial for virtual contact center premier edition.The 30-day free trial is available now in North America,...
BPO center

Indian BPOs lose 70% incremental business to Philippines, says Assocham

Indian BPO industry is currently losing 70 percent of all incremental voice and call centre business to competitors like Philippines and countries in eastern Europe, said Assocham.It is...

Accenture to help FirstEngery deploy two million smart meters

Accenture has been selected by FirstEnergy to manage the rollout of approximately two million smart meters to its customers across its four Pennsylvania-based utilities.The...

IT services market to grow 4.6% to $964 bn in 2014, says Gartner

IT services market will grow at 4.6 percent to $964 billion in 2014, said Gartner.In 2013, the global IT services market increased 1.8 percent...

Two HCL Technologies executives join Symphony Teleca

Symphony Teleca today said two HCL Technologies executives have joined the company: Udaykumar Nalinasekaran as head of Global Delivery and Sunil Oberoi as SVP...
Vince Vlasho, managing director, who leads Accenture’s work with the Navy

Accenture in $53.7 million deal with U.S. Department of Navy to supply IT support

Accenture Federal Services announced a $53.7 million deal with the U.S. Department of the Navy to supply information technology support.As per the IT deal, Accenture will...

Sitel to add 185 customer service agents in Ocala, Fla.

Sitel is adding 185 customer service agents to support business growth needs at its center in Ocala, Fla.The newly hired associates will provide inbound...
Prasad Thrikutam Infosys

Infosys supplies SFS program to SITA

Indian IT services vendor Infosys said it delivered a Strategic Financial Systems (SFS) program to SITA, a provider of air transport communications and IT solutions.Also...
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Accenture launches integrated marketplace for Southwest Power Pool

Accenture has launched an integrated marketplace in association with Southwest Power Pool (SPP), a regional transmission organization (RTO).SPP’s integrated marketplace helps participants buy and...

CSC bags $86 million order from U.S. Department of Homeland Security

CSC today said it bagged $86 million order from the U.S. Department of Homeland Security’s (DHS) Customs and Border Protection (CBP).The contract is to...



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