BPO

BPO

BPO

ACCENTURE

Accenture renews agreement to provide IT services for TAFE, Queensland

Infotech Lead India: Accenture has renewed its business, application and infrastructure support services arrangement for the Technical and Further Education (TAFE) student solution in...
Verint

China Pacific Insurance deploys Verint’s Impact 360 Speech Analytics software

Infotech Lead Asia: China Pacific Insurance Company (CPIC) has deployed Verint’s Impact 360 Speech Analytics software in its Shanghai contact center.The company selected Impact...
BT LOGO

BT adds new capabilities for its Contact portfolio

Infotech Lead Asia: BT has added new capabilities for its BT Contact portfolio.BT says these innovations will help organizations provide a seamless customer experience, regardless of channel...
Gautam Thakkar will be the new CEO and MD of Infosys BPO

Gautam Thakkar appointed the new CEO and MD of Infosys BPO

Infotech Lead Asia: Gautam Thakkar will be the new CEO and MD of Infosys BPO.Swami Swaminathan, the current CEO, will be retiring on April...
Paul Segre, president and CEO of Genesys

Genesys to buy workforce optimization solutions provider UTOPY

Infotech Lead America: Customer service and contact center solutions provider Genesys is set to buy UTOPY, a provider of workforce optimization solutions.The acquisition enhances...
NICE-logo

NICE Systems’ cloud-based workforce optimization suite

Infotech Lead America: NICE Systems has launched its cloud-based Workforce Optimization (WFO) suite.The new suite – deployed in the cloud -- offers Recording, Quality Management, Analytics...
GENESYS LOGO

Genesys achieves double-digit growth in 2012

 Genesys, a provider of customer service and contact center solutions, has achieved annual revenues of greater than $610 million and double digit growth in...
Altitude software

Avocis deploys Altitude uCI solution to improve campaign management

Infotech Lead Europe: avocis, a communications service provider in Germany, Austria and Switzerland, has deployed Altitude uCI solution to improve campaign management and monitor...
Indian BPO

Challenges faced by Indian BPOs

Infotech Lead India: An estimated 3 million people were employed in the outsourcing sector in India according to a study done in the year...
call centers theopenforum

Social, information, mobile and cloud to impact outsourcing: Gartner

Infotech Lead Asia: Social, information, mobile and cloud are set to impact outsourcing, according to Gartner.The research agency recommends that sourcing managers need to...

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