BPO

BPO

BPO

Serco Logo

Serco buys BPO business in Saudi Arabia

Infotech Lead India: Serco has acquired the arm of MENA Business Services (MBS) in Saudi Arabia.The Saudi Arabian business has 150 employees, based in...
Alpna Khera appointed as chief executive of Serco India Frontline services business

Alpna Khera appointed as chief executive of Serco India Frontline services business

Infotech Lead India: Serco, the FTSE 100 international service company, has appointed Alpna Khera as Chief Executive, India, for its India Frontline Services business.In her...
SITEL mylot

Customer care provider Sitel on an expansion spree, to add 3000 jobs in U.S....

Infotech Lead America: Global customer care provider Sitel is on an expansion spree.Sitel will be hiring 3,000 new employees at customer care call centers...
India Ribbon Cutting

iQor sets up customer care center of excellence in Delhi

Infotech Lead India: iQor, a provider of customer interaction and outsourcing solutions, has set up its Customer Care Center of Excellence in Delhi, India,...

Drishti Soft’s Ameyo contact center software supports structured reporting

Infotech Lead India: Drishti Soft, a provider of Ameyo contact center software, announced that the latest version of the software now supports structured reporting...
Serco

Serco selects Level 3 to deliver IP network services for data, voice and video...

  Infotech Lead America: Serco Group has selected Level 3 to deliver converged IP network services for data, voice and video applications.Serco will consolidate its...
Scott Staples, president, Americas, Mindtree

Mindtree opens first U.S. delivery center in Gainesville

Infotech Lead America: Mindtree has opened its first U.S. Delivery Center in Gainesville.The new U.S. Delivery Center is the first outside of India for...
BPO services

Tata Consultancy Services will invest Rs 550 crore to set up campus in Indore...

Infotech Lead India: Tata Consultancy Services (TCS) will invest Rs 550 crore to set up a campus in Indore for IT and BPO."Indore has...
Call enter bhubaneswar

Phone based communication is primarily used for customer service interactions in India: Avaya

Infotech Lead India: An Avaya survey said despite the growth in the use of non-voice channels, phone based communication is still primarily used for...
contact center directcommunication

Contact center outsourcing market trends in Europe, Middle East and Africa

Infotech Lead Asia: European, Middle Eastern and African contact center outsourcing markets generated revenues of €12,874.5 million in 2011 and will reach €14,732.6 million...

LATEST POSTS

INFOTECHLEAD NEWSLETTER

Hey there!

Be sure to subscribe to our daily newsletter if you want more Information Technology news!

SUBSCRIBE!