WNS’s BPO jobs dip to 25,520 in Q4 FY 2013 from 25,931 in Q3

Infotech Lead India: IT Outsourcing major WNS’s global headcount dipped to 25,520 in Q4 FY 2013 from 25,931 in Q3.

Global headcount of WNS was 23,874 as of March 31, 2012.

WNS on Wednesday said its Q4 FY 2013 revenue increased 5.2 percent to $119.2 million from $113.3 million in Q4 of last year.

The BPO major has posted profit of $8.2 million in Q4 of 2012-2013 against $4.4 million.

For full fiscal year, WNS’s revenue declined 2.9 percent to $460.3 million. This was primarily due to change in contract terms for repair payments.

Revenue in 2013 also included approximately $10 million, or 2.6 percent from the acquisition of Fusion, South Africa.

In addition to driving revenue improvement during the year, WNS invested in geographic expansion, technology-enablement, domain expertise and the creation of new services.

Profit in FY 2013 was $21.4 million, compared to $12.5 million in fiscal 2012.

In the fourth quarter, WNS added 7 new clients and expanded 5 existing relationships.

WNS says year-over-year, revenue improvement was broad-based, with particular strength in emerging verticals such as Utilities and Retail & CPG, as well traditional verticals including Banking & Financial Services and Insurance.

On a year-over-year basis, WNS’ operating margin declined as a result of investments in infrastructure and the Capability Creation Group, and its acquisition of Fusion Outsourcing.

Also, as clients have increasingly adopted its new onshore and nearshore capabilities, the company’s delivery mix has shifted putting pressure on operating margins.

“Our revenue less repair payments grew 10.4 percent, which represented 11.2 percent improvement on a constant currency basis. This is compared to 6.9 percent growth, or 5.3 percent constant currency growth posted in fiscal 2012,” said Keshav Murugesh, chief executive officer of WNS.

Future Outlook

While ongoing investments will be required to capitalize on the long-term BPO growth trends, WNS believes that by successfully executing on its key strategies it will be able to grow revenue at or above industry rates and expand our margins.

WNS’s revenue less repair payments is expected to be between $460 million and $480 million, up from $436.1 million in fiscal 2013.


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