Appirio, a Wipro company, announced that it is assisting National Grid transform its business with an omnichannel customer experience by unifying its engagement with 68 million customers across two continents.
Appirio works with National Grid to create a unified customer experience for 8 million customers across three U.S. states, five clouds, and eight subsidiary companies, as well as 60 million customers in the UK. Appirio is connecting multiple marketing channels, eliminating legacy system data silos, and extending its reach to customers and call centers with MuleSoft and reusable Application Programming Interface (APIs).
“More companies are recognizing the power of connected experiences. MuleSoft provides the scale and flexibility they would need to connect disparate systems,” said Hari Raja, vice president, iDEAS – Apps and Data, Wipro.
“Congratulations to the Wipro/Appirio team for winning the prestigious Salesforce Innovation Award for MuleSoft,” said Amarendar Bura, senior director IT, Solutions Engineering CRM, and Digital Enablement, National Grid.
“It’s inspiring to see Partner Innovation Award winners such as Appirio drive success for customers by delivering a unified 360 experience using a hybrid integration platform,” said Tyler Prince, executive vice president, Worldwide Alliances & Channels, Salesforce.