Wipro announced a partnership with customer relationship management solutions provider SugarCRM, aimed to address customer expectations.
As part of the partnership, Wipro is establishing a new SugarCRM practice within Wipro’s CRM service line. The company is also building a SugarCRM Center of Excellence (COE) with SugarCRM-trained and certified employees who can attend to customers worldwide.
Wipro currently has more than 55 COEs designed to offer clients the best technologies available for transformative business solutions.
“We look forward to working with SugarCRM that helps enterprises to drive a customer-centered transformation,” said Hiral Chandrana, Vice President and Head, Business Application Services, Wipro Limited.
“We are delighted to strengthen our CRM portfolio by the addition of this modern CRM solution which empowers individuals to build extraordinary customer relationships and drive business performance.”
Clint Oram, Co-founder and Chief Technology Officer, SugarCRM said, “Enterprises in the manufacturing and services industries are increasingly turning to SugarCRM as a better and more flexible choice for CRM.
“Wipro’s global reach and strength in CRM consulting and services will accelerate our customers’ ability to transform their customer relationship management strategies. Customers are already choosing SugarCRM and Wipro together – the beginning of a very productive relationship.”