Unisys’s Netherlands subsidiary has won a new five-year IT contract with European airline carrier KLM Royal Dutch Airlines.
Under the terms of the contract, the IT company will provide service desk and onsite services for the airline’s key locations at Schiphol airport and Amstelveen.
The implementation is designed to reduce the airline’s
- IT service-delivery costs while improving customer satisfaction,
- Rraising productivity by anticipating and pre-empting operational disruption
- Driving greater innovation across the airline’s IT and service desk infrastructure.
KLM Royal Dutch Airline flies to more than 135 international destinations across more than 60 countries. Unisys said it will support nearly 30,000 KLM Royal Dutch Airlines employees with a combination of 24/7 service desk support in Dutch and English.
Further it will provide service request management, deskside support, special services for airline-specific IT equipment, installations, moves, adds and changes (IMAC) and logistics.
Unisys’ onsite services will also include the support of more than 20,000 devices comprising desktops, laptops, iPads, monitors and printers and installing and maintaining mission-critical software for them.
Unisys has more than 45 years of experience providing advanced, mission-critical IT solutions to the aviation industry. More than 200 airlines rely on Unisys services and solutions and a quarter of the world’s air passengers check in for their flights using Unisys systems.