Union Bank of India has tapped Infosys Finacle to launch its banking services on WhatsApp messaging platform.
Union Bank of India implemented Finacle Conversational Banking, Finacle Remote Banker, and Finacle Mobile Teller solutions. The new service from the bank, called Union Virtual Connect (UVConn), will give its retail customers personalized, daily banking services, at their preferred time, place, and in seven languages initially.
Union Bank of India has also used Finacle for the transformation of its branch banking experience, by optimizing branch and teller performance, minimizing queues, enabling relationship manager mobility, and improving operational efficiencies.
Finacle Conversational Banking and Remote Banker’s capabilities include – text, voice, or video messaging, along with sharing images, documents, and other content
Union Bank will be able to onboard new customers remotely and instantly, via secure messaging on WhatsApp in a quick, frictionless, and digitized manner.