IT industry association NASSCOM today said top 5 Indian IT companies are planning to add over 96,000 employees in fiscal 2021-22 as against an addition of 138,000 people by IT-BPM industry in fiscal 2020-21.
The IT-BPM industry is upskilling more than 250,000 employees in digital skills and has hired more than 40,000 fresh digitally trained talent.
The recent report on the job scenario has some great insights on the Future of Work and other emerging trends. However, certain data points on job displacement in IT/BPM sector are incorrect, NASSCOM said on Thursday.
The BPM sector in India, which has been called out as the sector ripe for automation, employs over 1.4 million people (excluding domestic and in-house). The IT-BPM sector overall employs 4.5 million people as of March 2021.
Around 33 percent of the total jobs in the BPM sector are related to customer interaction services (e.g. call centre work including mail, chat etc). Most of the customer work from India is now being done in an omni-channel model and involves higher end expertise with technology and automation already built into the processes.
Automation and RPA has been maturing in the last 3 years and has led to a net creation of jobs for the BPM sector. The addressable opportunity for BPM according to a NASSCOM-McKinsey Report is $180-220 billion, leaving significant headroom for growth and jobs.
BPO industry in India is constantly innovating on reimagining processes for global customers – building products, leverage analytics, customer experience and the announcement by all companies showcases the growth in a pandemic year and opportunity ahead.
The Indian IT industry is on track to meet its vision of $300-350 billion revenues by 2025. The IT industry will continue to be a net creator of jobs and is committed to people-centric innovation, relentless talent focus, and delivering a superior transformative customer experience, NASSCOM said.