ADP, Teleperformance and Accenture are the top three business process services (BPS) providers in the world, according to a report released by Everest Group.
Top BPS providers
1. ADP
2. Teleperformance
3. Accenture
4. Conduent
5. Paychex
6. Concentrix
7. DXC Technology
8. Xerox
9. Arvato Bertelsmann
10. Genpact
The revenue size of the global BPS market is valued at more than $175 billion. There are more than 200 service providers with more than $50 million in revenues offering BPS services around the globe.
The cumulative revenue of the providers in the BPS Top 50 list grew by 7 percent year-on-year.
The highest growth rate for the past two years was logged by Alorica at 95 to 105 percent and was achieved largely through acquisitions in 2015 and 2016.
Cognizant logged the second fastest growth rate at 22 to 25 percent and achieved this largely through organic growth.
North America-based service providers continue to dominate the list; however, the region’s overall share has declined versus 2016 (54 percent share versus 56 percent), while the Rest of Europe’s share has grown (up from 14 percent in 2016 to 22 percent in 2017).
Top 3 North American BPS Providers
ADP
Conduent
Xerox
Top 3 Rest of Europe BPS Providers (excludes UK providers):
Accenture
Teleperformance
Arvato Bertelsmann
Top 3 APAC BPS Providers:
TCS
Transcosmos
Relia
The number of specialist service providers increased their share of market as compared to broad-based service providers, driven by increases in the Contact Center Outsourcing (CCO) submarket. Broad-based providers now represent 56 percent of the market whereas specialists represent 44 percent.
Top 5 broad-based providers are:
Conduent
Accenture
DXC Technology
Arvato Bertelsmann
Capita
Specialist providers
Human Resource Outsourcing:
1. ADP
2. Paychex
3. Fidelity
Contact Center Outsourcing:
1. Teleperformance
2. Convergys
3. Alorica
Document Management:
1. Xerox
2. Williams Lea Tag
3. Iron Mountain
