Top 50 business process services providers: Everest Group

Everest Group released the list of top 50 business process services providers for 2020.
BPO and call center
The ranking of the world’s largest third-party providers of business process services (BPS) is based on 2020 revenues and year-on-year growth.

2020 list of BPS providers

ADP
Teleperformance
Accenture
Concentrix
Arvato (Majorel)
Paychex
Conduent
Genpact
Telus
TCS

Everest estimates there are more than 250 service providers with more than US$50 million in revenues offering BPS around the globe. Some are pure-play BPS providers, while others offer business services as part of a broader portfolio (including IT services, consulting, technology products, etc.).

In the 2021 Everest Group BPS Top 50, North America-head quartered service providers continue to dominate with a 54 percent share; however, in 2020, the region’s overall share declined slightly from 2019, while the share for Europe (26 percent) and APAC (20 percent) increased from 2019.

Top 3 North American Providers

ADP
Concentrix
Conduent

Top 3 European providers

Teleperformance
Accenture
Arvato (Majorel)

Top 3 APAC Providers

TCS
Transcosmos
NTT Data

The Top 5 leaders in terms of revenue were ADP, Teleperformance, Accenture, Concentrix and Arvato / Majorel.

The Top 5 fastest growing companies year-on-year were Telus, Sopra Steria, Willis Towers Watson, Webhelp Group and TTEC.

Top risers (companies whose position in the list advanced the most) include Telus, SD Worx, Webhelp Group, Sutherland, and Transcom.

The Everest Group BPS Top 50 is based on both revenues and growth. Revenues comprise 75 percent of the composite score used for ranking. Growth comprises 25 percent and has two sub-parameters: absolute growth (measured as change in ES revenue in US$ million and accounting for 12.5 percent of the composite score) and percentage growth (measured as percentage change in ES revenue and accounting for the final 12.5 percent of the composite score).