Infotech Lead Asia: TelStrat, a supplier of contact center solutions and business call recording products, has signed distribution agreement with Ingram Micro Asia.
TelStrat is expected to contact center solutions biz in Asia.
The distribution agreement enables Ingram Micro channel partners in Singapore, The Philippines, and Vietnam to sell and distribute TelStrat’s call recording and workforce optimization (WFO) solution portfolio.
Moreover, the distribution pact will help Ingram Micro channel partners provide bundled call recording and WFO solutions with Cisco sales proposals. TelStrat said it will work with Ingram Micro to promote VAR sales, supply pre-sale and post-sale technical support services, and provide solution training for Engage products.
“We are incredibly pleased to be working with Ingram Micro to expand our market presence and sales in the ASEAN region,” said TelStrat CEO Bob Carroll.
TelStrat’s Engage Contact Center Suite blends voice recording & screen capture; agent performance evaluation; coaching & E-Learning; advanced speech analytics; and sophisticated workforce management into a complete contact center solution. It deploys in everything from single server sites to large enterprise and cloud-based environments. Engage Suite supports a range of voice technologies such as SIP, VoIP, TDM, analog and radio – if necessary, even all on one server.
“The demand for call recording and WFO for businesses and contact centers is expanding throughout the ASEAN member nations. TelStrat’s Engage product suite brings significant value to our channel partners by providing them the means to meet this demand with advanced, proven technology that’s easy, and affordable,” said Francis Choo, executive managing director of Ingram Micro Asia.
