Teleperformance India has launched three virtual campuses (high-tech hubs) in Mohali, Kolkata, and Gurgaon as a part of Teleperformance Cloud Campus strategy to manage their workforce operating-from-home model.
International clients will have their remote operations monitored by cloud-centric command centres, based in Mohali, Kolkata, and Gurgaon.
Teleperformance India, a provider of work-at-home solutions and outsourced customer experience management, is overcoming the operational uncertainties presented by the Covid-19 pandemic, by providing global access to remote agents.
Teleperformance has created an end-to-end ecosystem to manage remote teams and allow candidates to be recruited, trained, and coached from any location – ensuring greater equal recruitment opportunities in the virtual world.
Teleperformance Cloud Campus supports unlimited languages and clients across industries, such as technology, e-commerce, and telecommunications, and has found success in several geographies and markets prior to the COVID-19 outbreak.
Aditya Arora, CEO of Teleperformance India, said: “As the economy reopens, we can expect to see employees primarily working-at-home for the foreseeable future.”