Teleperformance lowers 2023 revenue outlook

Teleperformance, France-based outsourcing and call centre group, has lowered its 2023 revenue outlook, citing negative currency effects and the move of some of its North American activities to offshore centers.
Teleperformance employeesTeleperformance, which employs more than 410,000 call centre workers based in 91 countries, said it now expected like-for-like revenue growth, excluding contracts for online services acquired during the COVID-19 pandemic, of between 8 percent and 10 percent, down from previous guidance of about 10 percent.

Teleperformance raised its target for earnings before interest tax, depreciation and amortisation margin to about 16 percent from 15.7 percent previously.

Teleperformance reported first quarter revenues of €2,006 million ($2.19 billion), a 1.9 percent like-for-like increase from a year ago.

Teleperformance has generated Q1 revenue of €646 million from North America & Asia-Pacific, €396 million from Latin America, €643 million from Europe & MEA (EMEA).

Performance in the first three months of the year “was notably driven by the accelerated expansion of offshore activities,” and China’s reopening, the company’s chairman and chief executive Daniel Julien said.

Teleperformance said shifting of some services to India and the Philippines weighed on U.S. activities helped margins but had a slightly negative impact on regional revenue.

In 2022, Teleperformance reported consolidated revenue of €8,154 million and net profit of €645 million.

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