Teleperformance CEO resigned amid major restructuring

TeleperformanceTeleperformance announced the resignation of CEO Paulo Cesar Salles Vasques amid talks to opt for a leaner, more agile organization to succeed in its 2018-2022 strategic plan.

The company did not share reason for the departure of Paulo Cesar Salles Vasques. He will become the non-executive chairman of Teleperformance Brazil.

Teleperformance, which announced a new management team to focus on new strategies, did not reveal any information about any job cut and restructuring to become a leaner company.

Teleperformance has appointed Daniel Julien as group chairman and chief executive officer and Olivier Rigaudy as group deputy chief executive officer.

The focuses of Teleperformance’s 2018-2022 strategic plan are expansion across BRICS and MIST countries, and enhancement of digital and omnichannel integration. BRICS: Brazil, Russia, India, China and South Africa – MIST: Mexico, Indonesia, South Korea and Turkey. Main focus will be on information technologies, retail, financial services and the Internet of Things (IoT).

Teleperformance targets for 2022

# Revenue of over €6 billion

# EBITA before non-recurring items of over €850 million

# Acquisitions for revenue of €500 million, mainly in specialized services

Teleperformance acquired French start-up Wibilong, a provider of collaborative brand and consumer solutions. Wibilong hosts a community of 13 million consumers in 15 countries on behalf of over 30 customers in a range of industries such as retail, automotive, tourism, insurance and telecoms. Wibilong generated around €1 million in revenue in 2016.

Teleperformance posted revenue of €3,096 million (+9 percent) in the first nine months of 2017.

Teleperformance recorded revenue of €1,014 million (+7.2 percent) in the third quarter of 2017.

Teleperformance CEO Daniel Julien,said: “Our markets are changing and human capital, security and innovation are key. Our clients want customized solutions and Teleperformance is the only player on the market today that can effectively partner them anywhere in the world.”

Teleperformance said it has adopted a leaner, more “agile” organization with a diverse management team representing a broad range of nationalities and cultures and a solid track record within the Group.

Olivier Rigaudy is the deputy chief executive officer in charge of Finance. Leigh Ryan is the chief legal and compliance officer and will report to Daniel Julien.

Jeff Balagna, previously president of the English-speaking market and Asia-Pacific region, will be the chief operating officer.

Yannis Tourcomanis, president of the CEMEA region, Brian Johnson and David Rizzo, appointed co-presidents of the English-speaking market and Asia-Pacific region, and Agustin Grisanti, appointed president of the Ibero-LATAM region, will report to Jeff Balagna.

Joao Cardoso, chief executive officer of Teleperformance Portugal, is appointed to the new role of Chief Research & Development and Digital Integration Officer.

Alan Truitt will remain chief business development officer of Teleperformance.

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