Teleperformance said its 2014 revenue rose 9.9 percent to €2,758 million.
Teleperformance added 25,000 units of work stations in 2014 and opened facilities in 16 new countries to address growth in demand. Teleperformance opened eight new contact centers, integrated 15 facilities operated by companies acquired during the year
The main growth drivers include increase in business in the English-speaking market & Asia-Pacific region. Teleperformance benefited from the sustained development of TLScontact visa application management activities during the year.
English-speaking market & Asia-Pacific region contributed 44 percent of revenue in 2014 against 39 percent in 2013 — primarily due to the acquisition of Aegis USA.
The Ibero-LATAM and Continental Europe & MEA regions each accounted for 28 percent revenue to Teleperformance.
Investment of Teleperformance was mainly in the English-speaking market & Asia-Pacific region. It opened and integrated 20 new contact centers in the United States, the United Kingdom, China and the Philippines.
Paulo Cesar Salles Vasques, chief executive officer of Teleperformance, said: “We are projecting a more than + 7 percent increase in revenue for the year. Our balance sheet will enable us to seize growth opportunities in our markets.”
editor@infotechlead.com
