India-based IT service provider Tech Mahindra announced its tech contract from Freemans Grattan Holdings (FGH).
Financial details of the IT contract were not disclosed. Tech Mahindra competes with IT leaders such as Infosys, TCS, Wipro, HCL, Accenture, among others.
Freemans Grattan is part of the Otto Group, one of the world’s largest home shopping organizations, and the home of familiar names such as Freemans, and its boutique brand Kaleidoscope.co.uk.
Tech Mahindra will support FGH in executing their 4D strategy of Distinct Retail Offer, Dynamic Financial Services, Digital First and Driven by Operational efficiency. This five-year IT contract will help FGH reduce their technical debt and migrate their entire infrastructure and application portfolio to modern cloud-based platforms.
Tech Mahindra will work with FGH to optimize, simplify, and standardize business processes to streamline front and back-office platforms for automated operations and improved customer experience.
Freemans Grattan Holdings is considering digital transformation as the next steppingstone in its growth strategy.
“We believe in partnering with Tech Mahindra we have mitigated significant risk associated with technology debt, but most importantly, set ourselves up for future success by including wholesale technology and business transformation into to scope of the contract,” Gary Ellwood, CIO at Freemans Grattan Holdings, said.
FGH and Tech Mahindra will collaborate to improve overall customer experience, delivering customer insight, hyper-personalisation, seamless credit services, and simplified operations, all within a MACH (Microservices, API, Cloud, Headless) architecture.
FGH and Tech Mahindra will be implementing retail solutions supporting entire retail lifecycle of plan, buy, move, and sell, covering business areas such as assortment planning, demand forecasting, merchandising and digital supply chain.
“Tech Mahindra will support FGH in its journey to build the next generation retail platform by delivering emerging technologies and solutions that enable an improved experience for all its customers through our NXT.NOWTM framework,” Jinender Jain, Senior Vice President & Sales Head, UK&I at Tech Mahindra, said in a news statement.